Sprint Fires Up LTE Near Chicago and Other Markets
Sprint today announced that its LTE 4G network is now live in a handful of new markets around the country. Sprint customers in Hutchinson and McPherson, Kan.; New Bedford/Fall River, Mass.; Wichita Falls, Texas; as well as many Chicago-area suburbs can all use Sprint's high-speed 4G network with compatible hardware. According to Sprint, its LTE 4G network is now available in a total of 32 markets. Service is downtown Chicago is forthcoming.
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Atlanta, Ga.; Athens, Ga.; Baltimore, Md.; Barnstable-Hyannis/Mid-Cape, Mass.; Calhoun, Ga.; Carrollton, Ga.; Chicago-Naperville-Joliet, Ill.; Gainesville, Ga.; Dallas; Fort Worth, Texas; Gary, Ind.; Granbury-Hood County, Texas; Houston; Huntsville, Texas; Hutchinson, Kan.; Lawrence, Kan.; Kankakee/Bradley/Bourbonnais, Ill.; Kansas City, Mo.-Kan.; McPherson, Kan.; Manhattan/Junction City, Kan.; New Bedford/Fall River, Mass.; Newnan, Ga.; Rockford, Ill.; Rome, Ga.; San Antonio, Texas; Sedalia, Mo.; St. Joseph, Mo.-Kan.; Topeka, Kan.; Waco, Texas; Waukegan-Lake County, Ill.; Wichita, Kan.; Wichita Falls, Texas.
Sprint's 'Magic Box' Is An In-Home Small Cell to Help Improve Coverage
Sprint today announced the Magic Box, a tool Sprint hopes consumers and businesses will use to help it densify its LTE network. The Magic Box is similar to a signal booster in that owners place it in a window.
Sprint Names Its First 5G Markets As It Preps Massive MIMO
Sprint today indicated which markets will be first to see 5G service from the carrier at some point in the first half of 2019. Sprint said customers in Atlanta, Chicago, Dallas, Houston, Los Angeles, and Washington, D.C.
Sprint Doubles LTE Plus Footprint
Sprint today said it has doubled the availability of its LTE Plus coverage from 77 markets in November to more than 150 markets today. Some of the new markets include Boulder, Colo., West Palm Beach, Fla., Cleveland, Ohio, and Syracuse, N.Y.
Sprint Expands Personal Concierge Service to More Cities
Sprint today said its Direct 2 You home delivery and setup service is now available to all customers in Kansas City, Chicago, and Miami. Sprint initially launched the service in those markets in April, but it was limited to existing customers.
T-Mobile to Buy Chicago-Area Spectrum to Boost Coverage
T-Mobile today said it has agreed to buy 700 MHz spectrum from Leap in order to bring its "extended-range LTE" coverage to the Chicago metropolitan area. Specifically, T-Mobile is snagging A-Block 700 MHz spectrum covering Chicago, Elgin, Joliet, Waukegan, Evanston, Naperville, Aurora, Gary, Rockford, De Kalb, Janesville, Bloomington, Normal, Kankakee, Kenosha, and others.
To be fair...
Took You Long Enough!
Your employees from all lines of business were told to pacify customers with a knowingly moving target date for estimated time of relief or resolution.
Your network tools that did not accurately identify the customers real life in field experience were taken as gospel chapter and verse by agents and cannot be disputed by the customer. If the customer protest the network tool's results the customer is told it is an equipment issue and they need to take their device to the store to get them off the phone and waste the customers time when the rep knows fully well that the issue is a network issue that won't truly be resolved any tim...