Sprint Fires Up LTE Near Chicago and Other Markets
Took You Long Enough!
Your employees from all lines of business were told to pacify customers with a knowingly moving target date for estimated time of relief or resolution.
Your network tools that did not accurately identify the customers real life in field experience were taken as gospel chapter and verse by agents and cannot be disputed by the customer. If the customer protest the network tool's results the customer is told it is an equipment issue and they need to take their device to the store to get them off the phone and waste the customers time when the rep knows fully well that the issue is a network issue that won't truly be resolved any tim...
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