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T-Mobile Revamps Device Insurance

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Wow.

bobc74

Jun 27, 2012, 5:10 PM
After the manufacturers' warranty period ends? So if my device is "water damaged" during the 1st year it's not covered. That's not good.
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yourvoiceofreason

Jun 27, 2012, 5:40 PM
I think you are reading this wrong. Only the last part of the sentence applies to after the manufacturer's warranty: "and mechanical or electrical malfunction after the manufacturer's warranty has expired"

This is consistent with T-Mobile's total protection package on postpaid plans, as well as other carriers' insurance programs that also include an extended warranty.

So basically:
-accidental damage-covered during anytime
- mechanical or electrical malfunction coverage-comes into play after manufacturer's warranty
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srich27

Jun 28, 2012, 7:20 AM
^This. Plus I'll point out it covers lost/stolen phones as well, which means even if you somehow did something to it that would normally void the warranty, you just say it was stolen and you get a replacement. For $8/mo, its a pretty sweet deal. All my T-Mo smartphones have insurance on them (especially my fiances...she's a little....uh, rough with phones XD)
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Tofuchong

Jun 28, 2012, 6:37 PM
If you tell the insurance company that the device is Stolen, they WILL require a police report number to complete the claim.

Make sure you tell them that it was Lost, NOT stolen.
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srich27

Jun 29, 2012, 7:45 AM
Hm, good point. Fortunately have never had to utilize it yet, but I think its still a good idea to have.
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T Bone

Jun 29, 2012, 9:09 AM
A signed affidavit is required for claims that the phone was 'stolen'....which is entirely reasonable as you are in fact claiming that a crime has taken place....but sometimes people actually know for a fact that it was indeed stolen, and in that case it really should be reported as 'stolen'.

As for me...I no longer buy carrier insurance, because I get free mobile insurance because I pay my bill with my credit card...
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80dollarcarcharger

Jul 2, 2012, 1:57 PM
They don't require it anymore
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