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Verizon Wireless Sued Over V710 Bluetooth Limitations

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Replying to:  Rock and a Hard Place by schnozejt   Jan 17, 2005, 1:44 PM

Re: Rock and a Hard Place

by jgo1978    Mar 6, 2005, 10:59 PM

Not to sound like a jerk toward any of the wireless agent stores out there, or anyone else, but how do you know that it was only VZW sales reps that misrepresented this product? I know this topic has been beaten to death, and no one else may even care anymore, but I was reading over this and just decided to put my 2 cents in.

VZW reps are not the all-knowing tech geeks that most people on here seem to want them to absolutely be. The fact is sales reps are paid on commission, and for the most part know enough about the product to answer 99% of the questions that the average consumer needs answered. The higher priced phones are obviously not the hottest selling items in any wireless provider's store, and never will be. A similar industry example would be if say someone walked onto a car lot and wanted to know what number oil filter a dodge intrepid used. The sales person would not know that, and should not be expected to. I use this example to let people realize that consumers, if they care about the technical portions of the product they hope to purchase, should realize that sales reps do not know 100% of everything they sell, nor do they admit to. Sales reps are human, and this is their job. Can those that argue my point at least agree with me on those points? If not, you really need to calm down or you will probably be facing a heart attack.

Besides that, Verizon is sold at agents such as Radio Shack, Best Buy, Circuit City, and independent locations. I know for a fact that VZW employed reps know a LOT more about their products than those agent reps do. Hence, many of the comments that people felt were misleading obviously came from ignorance. Still, those out there argue that they were deceived and purposely misled. I doubt the "misleading" statements were no more than ingnorance that can be fixed, and will be received better by VZW reps when they are treated as humans and not as people that deliberetly misled consumers. Just some news for you, act like a human, think like a human, and stop worrying about something that you have no control over. If you are not happy, you can always do something about it. Or else take a pill.

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