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Verizon Wireless Sued Over V710 Bluetooth Limitations

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Top message:  This is how I understand this whole deal by VWO4L   Jan 23, 2005, 3:08 PM

Replying to:  Re: This is how I understand this whole deal by sciguy37   Jan 23, 2005, 3:24 PM

Re: This is how I understand this whole deal

by VWO4L    Jan 23, 2005, 5:05 PM

sciguy37 said:
You might think that is true but right now call Motorola and ask them if it has been disabled and they say not to their knowledge. I think calling a manufacturer of a phone should be good enough. What would you do if you called Ford and asked them for the specs on their car and you loved it. You bought the car and then found that the dealer changed the engine on you. What would you say? You did your H.W. you called Ford but the dealer pulled a fast one.

If that's true, Motorola(or at least the person who answers the phone for them)is uninformed. I'm sure Motorola as a company is aware of the issue and(as a corporation) would give you a different answer than just an entry-level worker who only answers the phone.

As far as the Ford reference. I would actually not be so dumb as to buy a car without looking under the hood first. I know waht you are getting at, but the logic is a bit tortured. What you are saying is that a single dealer took it upon themsleves to change the features of the vehicle without the customer's knowledge. That I will agree with you, is completely wrong.

However, what is going on in the case of the 710 is that every single store that sells a 710 for Verizon, has the same phone with the same features. It's not as though you walked into a Verizon store and bought a 710 that was disabled while every other store had them fully enabled. That also, would be wrong.

That is not the case here though. Verizon never overstated the BT capabilities of the 710, nor can you buy a 710 for Verizon with the BT fully enabled. So that right there, is where your comparison to Ford loses steam. No stores are selling fully enabled 710's and no stores are changing the features. They are shipped to dealers that way from Verizon.

Using your comparison, that would be like Ford advertising that its Mustang came equipped with a 600HP V-8. You go down to the dealer to buy one and find that they do not have that engine available. Not only does that one dealer not have that engine available, but no dealer would be able to get one for you. That's a much closer comparison to what is going on with the 710 and Verizon. Ford claimed something that was wholly untrue in this case and they would be wrong.

Adding to that, imagine that Saleen does offer this 600HP V-8. Same car, different dealer. A la Verizon vs. Alltel and others. Would you go and sue the Ford dealer because you can't get that same engine in the same car that you can get from the Saleen dealer?

The 710 can connect to your PC or PDA as advertised. The problem is, some people read too deeply into that and "assumed"(there's that word again) that all the BT features would be available. That's not VZW's fault. The customer took it upon them to read farther into the features than was given.

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