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Verizon Wireless Sued Over V710 Bluetooth Limitations

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This is how I understand this whole deal

by VWO4L    Jan 23, 2005, 3:08 PM

It seems to me that this all boils down to a lack of research on the customer's behalf. Just like commercials for mutual funds say 'Past performance is no guarantee of future returns'. It works the same way here, just because many other previous BT phones have had all the profiles available does not mean that every future phone will as well. I won't argue whether or not that is right, but I think that it is up to each individual company to make that decision on the phones they sell.

The company is not(and should not be) responsible for the ignorance or lack of product education that their customers posess. I will agree that perhaps VZW should have made a footnote when referencing the BT capabilities of the 710 and said perhaps, 'PC and PDA connection via Dial-Up profile' or something to that effect. However, I don't think that would have made much difference. We've already seen the lack of research and product knowledge displayed by the general public purely by the existence of this suit. What makes any of you think that most customers would have read that foonote and realized that they could not directly tranfer files?

Any customer who was already not wise enough to do the research and discover that some profiles were disabled is probably also not wise enough to realize that BT has different profiles to begin with. Again, VZW is not responsible for that lack of knowledge on the customer's behalf.

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