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Verizon Wireless Sued Over V710 Bluetooth Limitations

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Top message:  Relax and think this one through... by Stevo2k4   Jan 17, 2005, 3:56 PM

Replying to:  Re: Relax and think this one through... by mlaurel   Jan 18, 2005, 6:14 PM

Re: Relax and think this one through...

by Stevo2k4    Jan 19, 2005, 9:13 AM

"I don't agree with your comment Steve. I think you're not appreciating the whole situation here, and the fact that many of us were "burned" and misled as consumers. "

*I apologize, sir, but people get 'burned all the time. I just bought some Tide at the store that said it would get the ink stain out of my shirt. It didn't. I guess I got burned. Should I sue? No. Fact is, VzW has a right to disable OBEX for any reason they see fit.

"For one, you need to look at the underlying reason as to why the Bluetooth was disabled. It wasn't for a technical reason or some issue with Brew licensing. Fact is, Verizon did it as a means to increase their revenue and FORCE people to use their absolutely stupid picture messaging service. "

*I completely agree. Fact is, it's not of my business why they disabled OBEX. It was their business decision. It's their business. I don't like the decision, and I don't do business with them. Period. Doesn't mean the lawsuit will hold up.

"So how does "buyer beware" apply if I was specifically told by the Verizon rep that YES, the phone would allow me to connect to my computer and transfer images. "

*BT is a niche feature, which an extremely small percentage of cell users actually make use of, much less know what it is. 'Buyer Beware' applies just as it applies to all things. I wouldn't trust a rep from the store to know the capabilities of a phone, much less something so technical as OBEX. Do you really think that rep goes home and utilizes these features. I seriously doubt it.

"I was also then told by a Verizon technical support rep ALONG with a Motorola support rep that a patch was in the works and would be available within the next few weeks (yes, I actually had both support reps on the phone at the same time if you can believe that)."

*Again, I hate to tell you, but the technical rep, especially the first level tech reps, don't know as much as you or I. When a customer is on the phone (especially if he gets a Motorola rep on the phone with him) and he's complaining about something, alot of times reps tell customers whatever they can to get them off of the phone. It's sad, but true. He'll never talk to you again. And I'm even suspicious that these reps didn't even know what you were talking about specifically. They probably thought something was broken, not disabled.
*When something's broken, and one can't figure it out it goes something like this: "I understand your frustration, Mr. Laurel. And I apologize for the inconvenience. Let me check some other resources and I'll be right back. Hold please." (pick nose for 2-3 mins) "Mr. Laurel? Thanks for holding. I did contact {Motorola, my supervisor, checked some documentation} and I did find out that you are not the only one having this problem. There will be a software update available sometime in the future. Thank you for notifying us, and again, I apologize." Hate to be the bearer of bad news, but this stuff happens alot. In every company.

"Regardless, I went back to the store and told the sales rep what a s**t he was, in front of everyone (hehe). I ended up getting thrown out of the store, but damn it felt good Smile"

*Well, I would say that that's completely unnecessary and rude. The reps in that store didn't make the decision to disable OBEX. They're just making a living.

"In the end, my 15 day return date was exceeded and I ended up selling my phone on eBay for a loss along with taking the $$$ hit to get the f**k away from Verizon. "
"I may be partially to blame here... I realize I should have wasted the 2 hours of out my day and return the phone immediately and wait to see if a patch would emerge. I should NOT have been the trusting consumer that I am... was. "

*You're not just partially to blame here. In my opinion you're entirely to blame. I would recommend not being so gullible, especially when talking to a SALES rep. And if something isn't working as you expect it to within the first 15 days. TAKE IT BACK. No one even cares why you're bringing it back.

"In the end, I'm almost certain Verizon lost more customers and $$$ that what they thought they'd gain from their stupid pix msg service. "

*I seriously doubt that.

"I think this lawsuit is a good idea, so that the carriers will take note and not try to pull slick moves like this in the future. "

*I think the lawsuit drudged up some bad publicity about a company that a handful of geeks are upset at. Nothing more. The suit will go nowhere and nothing will change. Mark my words.

"Bottom line... they were wrong. And if you agree with them, you're wrong too."

*Well, this is where I guess we'll have to just agree to disagree. Smile


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