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Review: Jitterbug

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Beware this is a poorly run company.

by glmason    Jan 2, 2007, 4:35 PM

Great Calls may be marketing the jitterbug phone for elderly and their kids, but the company has no reliable customer support. They have split the customer service into several departments so that you get the old fashion bureaucratic run around when you have a problem. No one in the company will take any responsibility for any problem. Once you buy the phone you are on your own. In addition, the department that take the credit card info and does the ordering may not be all that honest.

I got this phone for my Dad who is going blind and living in an assisted living facility. Great Calls can not seem to understand that some might buy a phone like this for their parents.

The company has charge my credit card twice and is responding very slowly to making it right. They screwed up and made it my responsibility to get it fixed, what is worse they involved my dad in the process, during a time when is wife is gravely ill, and he has lost his vision. They made him fill out a lot of forms to return a phone that neither he nor I ordered. In addition I've tried several times to get them to change a number in my dad's cell phone list but they never follow through.

I'd be very careful doing any business with this company, and be aware that they may not be in business long given how disorganized they are.

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