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Review: Jitterbug

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This forum is for discussion of this review. For general discussion of the Samsung Jitterbug SPH-A110 / A120, please check out our Samsung Jitterbug SPH-A110 / A120 forum ›

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brandonc

Nov 9, 2006, 4:07 PM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

grandma's CDMA

This is so awesome, everday I get customers who just need an easier phone, whether it be age, or vision. Why couldn't this phone be put on the alltel, or verizon networks? any one know why it couldn't be?
i dunno, but if i had this kinda phone with my company...it'd be awesome, we'd make a killing...

stupid "Power up" network...
...
Now there is a better alternative on the market called the Just 5. It’s got the big buttons for easy dialing and the selling point for me was the SOS button feature. The phone allows you to program up to 4 numbers which are connected to the SOS...
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Brown Norway

Dec 11, 2006, 3:01 PM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

Anyone bought or using Jitterbug?

I am thinking about getting this for my 77 year old mom. Any feed back from someone who made the plunge. How is is working?
Be careful! I purchased one for my mother for christmas. I was told it would ship that day arrive in 2 days and it took over 7 days to receive it. I was told I would receive a gift card (although the customer service agent was unsure of the value) ...
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We bought one for my aging mother. She loves it. But she is not paying the bill!
I just posted a review -- see that for details.
Now there is a better alternative on the market called the Just 5. It’s got the big buttons for easy dialing and the selling point for me was the SOS button feature. The phone allows you to program up to 4 numbers which are connected to the SOS...
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sbtyler12

Nov 19, 2006, 5:05 PM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

omg looks like a toilet!!!

haha this thng looks like a toilet!!!!
Is this your professional opinion?
glmason

Jan 2, 2007, 4:35 PM

Beware this is a poorly run company.

Great Calls may be marketing the jitterbug phone for elderly and their kids, but the company has no reliable customer support. They have split the customer service into several departments so that you get the old fashion bureaucratic run around when you have a problem. No one in the company will take any responsibility for any problem. Once you buy the phone you are on your own. In addition, the department that take the credit card info and does the ordering may not be all that honest.

I got this phone for my Dad who is going blind and living in an assisted living facility. Great Calls can not seem to understand that some might buy a phone like this for their parents.

The company has charge my credit card twice and is responding very ...
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In addition to the above listed problems, my phone came with a number which has the wrong area code. In order to change it I need to call customer service. The how-to-guide lists the number as 1-800-733-6632 which is not answered. An insert which c...
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I agree. I don't usually post anything but I had such a problem and disappointment that I feel obligated along with these two posts to add my experience. The positive - I think this phone is a very good idea and perfect for the elderly (my mother 85 ...
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Anarkie

Nov 9, 2006, 2:35 AM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

About time

This phone is DEFINITELY not for me. But I know several people (at least Cool that would prefer a more simplistic phone. This would be great for those users. I'm just wondering who will carry it? It won't be a huge revenue maker as far as extra services, but that will be more than made up in quantity of users that have been hesitant or are intimidated by technology
Anarkie said:
... I'm just wondering who will carry it? ...

GreatCall. They're already selling it. It's custom-made for GreatCall, and GreatCall only.
...

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AdamLP1111

Jan 10, 2007, 3:35 PM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

Any idea on US release or carrier?

Although I would never use this phone because it looks like a toilet, I am interested in knowing if it will be sold by any US carrier, and if so, when? Looking at the photos it shows this phone with three large buttons on the keypad rather than a number keypad. My eyesight is not so good, so I can not see what they say, but seeing as this phone is CDMA and it has a three button keypad, it seems like a prime candidate for Verizon Wireless's Chaperone service. If anyone has any information about this phone, please let me know.
this is offered by greatcall...
bluehearts

Nov 26, 2006, 1:03 AM

Great Idea ALSO for the younger and disabled.

For Instance I have low vision and hearing impaired in one ear but I am no granny. But there are serious drawbacks to this phone. The charges are only the beginning. Many other drawbacks have also been covered and the un-hip-ness of this phone for younger people is a big minus ! But I am glad someone is finally beginning to address the real lack of WELL DESIGNED cell phones that truly meet the needs of the low vision and hearing impaired. Lets hope this idea is improved upon and the trend continues to gain recognition because there really is a need in our society for the elderly and those living with vision, hearing, and motor disabilities.
As a follow up note. I have yet to find the perfect huge internal screen on a flip phone that has nice large easy to read text for low vision. Any suggested models to look for? Especially with any Sprint phones.
I totally agree. i come across many customers who are looking to purchase or exchange their elderly/disabled parent's or children's cell phones for something simple & easy to use. hopefully more manufactuers will make some QUALITY products for this ma...
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yesVZW

Nov 29, 2006, 8:26 PM

No Coverage Maps

I visited their website and could not find any coverage maps. So I emailed the customer service and asked what their coverage was. Here is the response I got.

Which network or cellular carrier do you use?

GreatCall enjoys arrangements with many CDMA carriers across the country to ensure nationwide coverage for Jitterbug customers. This includes three of the largest cellular carriers as well as numerous regional providers. We don’t name or promote our service providers by agreement.

What is the coverage area for the GreatCall service?

GreatCall covers most of the U.S. where cellular service is available from the major CDMA carriers. If you do not have coverage with one of the major carriers in your area, then you may not have...
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Runningwithscissors

Nov 24, 2006, 1:47 AM

Cost is Exorbitant!

I have to admit, I'm fantastically impressed by the idea and the execution. I think it's great that there is a product that takes into account the needs of those who don't need 1.2 million gadgets packed into a phone, and really need it for essential purposes.

That said, it's upsetting to see how the phone and rate plans are priced, so much so that they would probably price someone who is on a fixed income out of consideration. I know that my 80 year old uncle has been very happy with previous services, but has complained about the phones becuase of the difficulty of button pressing and complicated menus. one thing he never complains about, however, is the cost of the rate plan, usually no more than 20/every three months w/ Virgin Mo...
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atatistcheff

Nov 23, 2006, 12:09 PM

It's about time!

My in-laws could so use this. They can't navigate a web site let alone one of these tiny phones with all the complex menus and little icons on it.

I'll take two!
SprintLynchburg_VA

Nov 20, 2006, 11:50 AM

Soooo..............

was this phone intentionally designed to look like a toilet bowl??
idk but is sure does!!! guess they thought old people like the toilet!!
...
SprintPCSGuy

Nov 20, 2006, 10:08 AM

Um... so who is the carrier?

Phonescoop has not mentioned a carrier even once... but they did test it on something...

But it is CDMA... it's not like someone can just activate it on any carrier. Sprint will not allow foreign ESN's on the network. As a matter of fact, I believe Alltel and Verizon are starting to block foreign ESN's as well. The only carrier I know that activates anything are Cricket and Page Plus (MVNO).
I believe this phone has its own carrier with its own Operator service.
We did mention the carrier right from the start. It's GreatCall. They're a new MVNO. All they offer is this phone and the service that goes with it.
...
tuolumne

Nov 20, 2006, 3:55 AM

Languages?

Is it English only?
Yes.
... its in Swahili too Laughing

J/K Very Happy
Tyler

Nov 9, 2006, 4:50 AM
over in the "Samsung Jitterbug SPH-A110 / A120" discussion:

I could sell so many of these.

I wish Verizon (or Sprint) would grab this. I doubt they will because it will sell none of their, all mighty DATA services. There is a considerable market for a phone like this though.
I am not quite a senior and I want one, for me AND my mother.

But in looking at GreatCall's Web site and in contacting their Customer Service, I am very disappointed. Their FAQs about the phone and the service are not detailed and when you contact ...
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