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Review: Jitterbug

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No Coverage Maps

by yesVZW    Nov 29, 2006, 8:26 PM

I visited their website and could not find any coverage maps. So I emailed the customer service and asked what their coverage was. Here is the response I got.

Which network or cellular carrier do you use?

GreatCall enjoys arrangements with many CDMA carriers across the country to ensure nationwide coverage for Jitterbug customers. This includes three of the largest cellular carriers as well as numerous regional providers. We don’t name or promote our service providers by agreement.

What is the coverage area for the GreatCall service?

GreatCall covers most of the U.S. where cellular service is available from the major CDMA carriers. If you do not have coverage with one of the major carriers in your area, then you may not have access to GreatCall coverage. Please do not ask for coverage maps. Because we are are relying on arrangements with other CDMA carriers, we do not have their coverage maps. If you are not sure that you will have coverage in your area, you can contact us at customerservice@greatcall.com with your zip code and we will check for you, but you can assume that if you have coverage with a major cellular carrier, you will also have service on the Jitterbug.

I ask you would you honestly purchase cell phone service not knowing if they had coverage in your area? Sure you can call someone and they can tell you, but all they are doing is putting your zip code into a search and looking at a color on a map.

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