HTC Shuttering HTCSense.com
That'll win over customers!
See HTC, here's how it works…
People shell out a lot of money for a smartphone + contract. It's like, $200.00 + $1k a year, for two years. So they expect that there's some arrangement that they won't be totally left in the dark after the 30 days or so they can no longer return the phone.
So see, when you announce a new feature and make it a selling point, at the very minimum you should continue support for it. Actually, you really should keep improving on it, and make those improvements available to the device for the lifecycle of it (about 2 years.)
See, contrast this to Apple, who made "Find my iPhone" - the same service you're killing no - available to every iOS 5 user, on devices 3 years old. See, this is why Apple's customer sa...
(continues)
People shell out a lot of money for a smartphone + contract. It's like, $200.00 + $1k a year, for two years. So they expect that there's some arrangement that they won't be totally left in the dark after the 30 days or so they can no longer return the phone.
So see, when you announce a new feature and make it a selling point, at the very minimum you should continue support for it. Actually, you really should keep improving on it, and make those improvements available to the device for the lifecycle of it (about 2 years.)
See, contrast this to Apple, who made "Find my iPhone" - the same service you're killing no - available to every iOS 5 user, on devices 3 years old. See, this is why Apple's customer sa...
(continues)
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