HTC Shuttering HTCSense.com
HTC today began notifying customers via email that it intends to cease offering its user back-up service at HTCSense.com. The service will officially close April 30. HTC recommends that customers log in to their account and download their data before the service halts operations. In a statement emailed to PhoneScoop, HTC representative Jeff Gordon said, "This is in response to customer feedback, and HTC is working to improve our services to provide a more enhanced customer experience. What that enhanced customer experience looks like is yet to be announced."
That'll win over customers!
People shell out a lot of money for a smartphone + contract. It's like, $200.00 + $1k a year, for two years. So they expect that there's some arrangement that they won't be totally left in the dark after the 30 days or so they can no longer return the phone.
So see, when you announce a new feature and make it a selling point, at the very minimum you should continue support for it. Actually, you really should keep improving on it, and make those improvements available to the device for the lifecycle of it (about 2 years.)
See, contrast this to Apple, who made "Find my iPhone" - the same service you're killing no - available to every iOS 5 user, on devices 3 years old. See, this is why Apple's customer ...