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T-Mobile USA Call Center Consolidations Nix 1,900 Jobs

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hopefully not...

jheksterify

Mar 23, 2012, 7:46 AM
but i feel Sprint is next...Sad
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TheNexxuvas

Mar 23, 2012, 11:58 AM
No Sprint already did it awhile back, we now need people. Our stores have hirings in them all over. We cut all hosting positions and they decided to close a bunch of Direct Service Centers, now they are hiring reps like crazy and trying to hire back Techs from the old Direct Service Centers.

Things are growing and we are trying to fill positions as fast as we can.

Brand new store just opened up near ours, took our Lead and promoted them to ASM and took 4 techs out of another store and are back tracking trying to fill the positions at the stores they came from.
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TheNexxuvas

Mar 23, 2012, 12:02 PM
To add, hate to say it, but we've been in a hiring mode ever since October and a certain "other phone" we did not have access to previously became available.

Over that period 2 of our reps were promoted, moved to new stores, and 2 new positions were needed on top of those, so to add, we needed 4 people to fill positions. We've added 2, just need 2 more. So again, Sprint is in a Big Time Hiring mode at the Retail level.
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JBlaze74

Mar 23, 2012, 12:05 PM
Unfortunately, at the same time, they've moved all telesales offshore. So they will probably need more sales reps in stores as we've already seen a bit of a backlash on the customer care and customer service sides of Sprint.
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