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T-Mobile USA Call Center Consolidations Nix 1,900 Jobs

Article Comments  34  

Mar 22, 2012, 4:18 PM   by Eric M. Zeman   @phonescooper

T-Mobile USA today announced that it plans to close a number of calls centers. The company plans to reduce the number of facilities from 24 down to 17 by the end of June. The affected facilities include those in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore. "Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as Challenger and value player in the wireless market," said Philipp Humm, CEO and President of T-Mobile. "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth." Though the facilities scheduled for closure employ 3,300, about 1,400 employees will be added to the remaining 17 call centers, offsetting some of the job loses to a net of 1,900 positions.

more info at T-Mobile USA »



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Subject Author Date
ALL LIES Tofuchong Mar 22, 2012, 5:20 PM
Ah, that just sucks-- muchdrama Mar 24, 2012, 9:06 PM
hopefully not... jheksterify Mar 23, 2012, 7:46 AM
WoW Massively Mar 22, 2012, 5:00 PM
  • Re: WoW by Arjuun   Mar 23, 2012, 9:52 AM
competition and lower pricing will cause this bd8371 Mar 23, 2012, 9:04 AM
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