T-Mobile USA Call Center Consolidations Nix 1,900 Jobs
Mar 22, 2012, 4:18 PM by Eric M. Zeman
T-Mobile USA today announced that it plans to close a number of calls centers. The company plans to reduce the number of facilities from 24 down to 17 by the end of June. The affected facilities include those in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore. "Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as Challenger and value player in the wireless market," said Philipp Humm, CEO and President of T-Mobile. "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth." Though the facilities scheduled for closure employ 3,300, about 1,400 employees will be added to the remaining 17 call centers, offsetting some of the job loses to a net of 1,900 positions.
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