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T-Mobile USA Call Center Consolidations Nix 1,900 Jobs

Article Comments  34  

Mar 22, 2012, 4:18 PM   by Eric M. Zeman   @phonescooper

T-Mobile USA today announced that it plans to close a number of calls centers. The company plans to reduce the number of facilities from 24 down to 17 by the end of June. The affected facilities include those in Allentown, Pa.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Colo.; and Redmond, Ore. "Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as Challenger and value player in the wireless market," said Philipp Humm, CEO and President of T-Mobile. "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth." Though the facilities scheduled for closure employ 3,300, about 1,400 employees will be added to the remaining 17 call centers, offsetting some of the job loses to a net of 1,900 positions.

more info at T-Mobile USA »

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Tofuchong

Mar 22, 2012, 5:20 PM

ALL LIES

This article is 100% UNTRUE.

T-Mobile is NOT Nixing any jobs at all.
Not one, and certainly not 1900.

Every single T-Mobile employee who works at a current call centre will be given opportunity to transfer to one of the currently existing ones. No employee has lost their job.

"""Though the facilities scheduled for closure employ 3,300, about 1,400 employees will be added to the remaining 17 call centers, offsetting some of the job loses to a net of 1,900 positions."""

The above statement could not be farther from the truth. The closures will affect up to 3,300 employees, but NONE of them have lost their jobs. 1,400 is the number is NEW employees that are being hired by T-Mobile DISPITE this closure.


AGAIN - Nobody h...
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im trying to understand you,Tofuchong, you are at the very first stage of grieving, called DENIAL. then after a few hours/days you'll be entering the BARGAINING stage.

*Phonescoop would never quote someone from TMO [ CEO and President of T-Mobile]...
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How can the article be UNTRUE if people WILL lose their jobs...

1. T-Mobile doesnt have the financial stability of employing people they dont need.
2. If T-Mobile is planning to fix their service and plans like they claim, less calls will come int...
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I work for t-mobiles sales deportment in hayden idaho. Most people dont know this but the call centers they are talking about here are the t mobile owned call centers only. There are countless call centers that they dont mention because they are conta...
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I know people who have lost their job because of this. It is most definitely real. Its not just reps but managers, admin, IT, facilities, hr, security, custodians, everyone that worked in the buildings. The company is downsizing and outsourcing. This ...
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Tofuchong said:
This article is 100% UNTRUE.

T-Mobile is NOT Nixing any jobs at all.
Not one, and certainly not 1900.

Every single T-Mobile employee who works at a current call centre will be given opportunity to transfer
...
(continues)
dude it clearly reads will.
you are talking as if they already put this in motion.

read man. it displays will. so it has not yet happened.
muchdrama

Mar 24, 2012, 9:06 PM

Ah, that just sucks--

--I've got a buddy who works at the Ft. Lauderdale call center.
jheksterify

Mar 23, 2012, 7:46 AM

hopefully not...

but i feel Sprint is next...Sad
No Sprint already did it awhile back, we now need people. Our stores have hirings in them all over. We cut all hosting positions and they decided to close a bunch of Direct Service Centers, now they are hiring reps like crazy and trying to hire back T...
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Massively

Mar 22, 2012, 5:00 PM

WoW

losing your job is never a funny thing. here's hoping that there's something good waiting for those 1900.. Sad
in the kansas call center there is a sprint corp call center less then 20 miles away from them so we probley will get some of them here
bd8371

Mar 23, 2012, 9:04 AM

competition and lower pricing will cause this

As pricing goes down, so do the number of customer call reps available. If you can get by with little to no customer service then it will work for you. Next month T-mobile is cutting data roaming down to 10-200mb per month depending on the plan you're on. While some people can live with this, unfortunately I can't so I will have to go to a different carrier.
 
 
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