California Lawmakers Seek To Revive Telecom Bill of Rights
after the PUC first instituted the bill of rights, many carriers changed their policies to conform to it, or at least come closer to conforming. now few of them will actually turn around and go back to the less user friendly ways. it is yet another ex...
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Here it is in a nut shell.
Provide our toll free number and correspondence address.
If customer asks for this information in writing, you must provide.
Take care of all California customer disputes within 30 days.
Most customer disputes are handled during one call or within the same day, but we need to be sure to resolve the customers issue no later than 30 days.
This includes Equipment Charge Research
If the account is listed as "Collections", be sure to contact collections department and notify them of all disputes for that account.
If a dispute is sent to us through the mail, then our response must also be sent through the mail.
Provide our legal name of our designated utility numbers (Cal. PUC U-number), and the names under which the carr...
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If customer asks for this information in writing, you must provide.
Take care of all California customer disputes within 30 days.
Most customer disputes are handled during one call or within the same day, but we need to be sure to resolve the customers issue no later than 30 days.
This includes Equipment Charge Research
If the account is listed as "Collections", be sure to contact collections department and notify them of all disputes for that account.
If a dispute is sent to us through the mail, then our response must also be sent through the mail.
Provide our legal name of our designated utility numbers (Cal. PUC U-number), and the names under which the carr...
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Wow..So pretty much their gonna make everyone become like. ...Cingular Wireless, whom already follows everything you listed.
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As an employee of the former AWS and now of Cingular Wireless, I went through special training for dealing with this Bill of Rights in October of last year. AWS was very focused on complying. However, Cingular's policies and procedures already reflect...
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Only a state the elects Schwartznegger....
Only a state that elects Arnold would pass a ludacris law like this.
Hey hey don't be talking bad about the King of caleeforneya
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Too costly?
Hmm, normal bills i see a day is around $70.00
i deal with 85 people a day. that's $5950.00 i deal with a day, there are 2200 people in this call center, $13,090,000.00, that's 187,000 customer taht call in a day, we have 46 million customers, $3,220,000,000 a month we take in, we spent 46 billion buying att, i saw recently in another phone scoop post that wireless companys spent 185 million in bandwidth.....i think they can afford to print the contract with normal size font.
But just one Customer service reps oppinion.
i deal with 85 people a day. that's $5950.00 i deal with a day, there are 2200 people in this call center, $13,090,000.00, that's 187,000 customer taht call in a day, we have 46 million customers, $3,220,000,000 a month we take in, we spent 46 billion buying att, i saw recently in another phone scoop post that wireless companys spent 185 million in bandwidth.....i think they can afford to print the contract with normal size font.
But just one Customer service reps oppinion.
I dont think its the printing costs, but more or less the cost of a 30 day trial period. Most carriers only have a 15 day. With a 30 day period, you would have more people bouncing from carrier to carrier. Also, the cost of re-conditioning equipmen...
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