California Lawmakers Seek To Revive Telecom Bill of Rights
Feb 18, 2005, 2:10 PM by (staff)
Lawmakers in California are seeking to revive the telecom consumer's Bill of Rights by introducing it for passage into law. In May 2004, the California Public Utility Commission passed the Bill of Rights, the first of its kind in the US. It mandated carriers allow customers to cancel a contract within the first 30 days of service, print contract terms in normal sized print both on paper and online, and no longer lump recovery fees in with taxes or government fees on bills. However shortly after the Bill of Rights went into effect, it was indefinitely suspended by the PUC when new leadership sided with carriers, saying that implementing the new protections would be too costly.
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Comments
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Here it is in a nut shell.
If customer asks for this information in writing, you must provide.
Take care of all California customer disputes within 30 days.
Most customer disputes are handled during one call or within the same day, but we need to be sure to resolve the customers issue no later than 30 days.
This includes Equipment Charge Research
If the account is listed as "Collections", be sure to contact collections department and notify them of all disputes for that account.
If a dispute is sent to us through the mail, then our response must also be sent through the mail.
Provide our legal name of our designated utility numbers (Cal. PUC U-number), and the names under which the carr...
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Only a state the elects Schwartznegger....
Too costly?
i deal with 85 people a day. that's $5950.00 i deal with a day, there are 2200 people in this call center, $13,090,000.00, that's 187,000 customer taht call in a day, we have 46 million customers, $3,220,000,000 a month we take in, we spent 46 billion buying att, i saw recently in another phone scoop post that wireless companys spent 185 million in bandwidth.....i think they can afford to print the contract with normal size font.
But just one Customer service reps oppinion.
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