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Sprint Shortens Return Policy from 30 Days to 14 Days

Article Comments  46  

Sep 15, 2011, 10:39 AM   by Eric M. Zeman
updated Sep 15, 2011, 10:53 AM

Sprint today confirmed that is is planning to change its exchange policies. First, it has shortened the 30-day return policy down to 14 days. Sprint said this applies to new lines of service, accessories, and upgrades. This mirrors changes made by some of Sprint's competitors, such as Verizon Wireless. New Sprint customers will now have two weeks to test their new phone and service. After the 14-day period expires, they will be locked into their contract and can't return the device without incurring penalties. Second, Sprint has dropped its "Free Guarantee" program. This program offered customers the ability to try Sprint with no risk of being charged during their trial. Now customers will have to pay for the service they use. These changes go into effect September 16.

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Subject Author Date
lol Sprint should be privileged to have a customer these days iDont Care Sep 15, 2011, 11:46 PM
Goodbye Sprint toyota_tundra Sep 15, 2011, 7:06 PM
market concentration ≠ consumer choice WiWavelength Sep 15, 2011, 1:09 PM
welcome to the new AMERICA!!! jaydaproblem Sep 16, 2011, 11:31 PM
For those complaining about the move: jeffdws Sep 16, 2011, 5:30 PM
1st The Premeire program is going away, now this? partysource Sep 15, 2011, 10:42 AM
Sprint's moves of late are risky! tether Sep 15, 2011, 12:02 PM
This Change is code for.... dequardo Sep 16, 2011, 8:14 AM
How will Sprint customers react? bluecoyote Sep 15, 2011, 11:53 AM
Statement from Sprint Eric M. Zeman Sep 15, 2011, 10:50 AM
Sprint primping to be bought by Verizon??? globalgroove Sep 15, 2011, 12:45 PM
Have to wonder floridasun1983 Sep 15, 2011, 12:22 PM
 
 
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