Sprint Shortens Return Policy from 30 Days to 14 Days
Sprint today confirmed that is is planning to change its exchange policies. First, it has shortened the 30-day return policy down to 14 days. Sprint said this applies to new lines of service, accessories, and upgrades. This mirrors changes made by some of Sprint's competitors, such as Verizon Wireless. New Sprint customers will now have two weeks to test their new phone and service. After the 14-day period expires, they will be locked into their contract and can't return the device without incurring penalties. Second, Sprint has dropped its "Free Guarantee" program. This program offered customers the ability to try Sprint with no risk of being charged during their trial. Now customers will have to pay for the service they use. These changes go into effect September 16.
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AT&T, T-Mo, Verizon to Allow Note7 Replacement Exchanges, Too
AT&T, T-Mobile, and Verizon Wireless followed Sprint's lead today and said customers who have a replacement Samsung Galaxy Note7 can exchange the phone for any other sold in carrier stores. T-Mobile specified that any customer can return any phone within the initial 14-day trial period, and that includes both replacement and new Note7 handsets.
Sprint Rolls Out 30-Day Risk-Free Test Drive
Sprint today said it will allow customers to test its network and service for 30 days with a satisfaction guarantee. Customers who aren't satisfied with their service can seek a full refund of all device and service fees up to 30 days after the point of inception.
Sprint Giving Away 60 Days of Amazon Prime
Sprint today said customers who add Amazon Prime to their account during the month of July will be eligible to receive 60 days of Prime benefits for free. Sprint charges $10.99 per month for Amazon Prime, which is added to wireless bills as a subscription.
Sprint Offering to Cover All Costs for Switchers
Sprint today launched a new effort to sway consumers to give up their current carrier in favor of Sprint with a promise to reimburse them for all the costs associated with switching. Sprint said it will cover the early termination fees and the remaining installments on phone payment plans for anyone who ports their number to Sprint.
lol Sprint should be privileged to have a customer these days
iDont Care said:
But whatever. 14 days is more than sufficient to figure out Sprint sucks.
Unlike at&t or T-Mobile which both scored so highly in the latest Consumer Reports polling.
So later Sprint!
market concentration â‰ consumer choice
welcome to the new AMERICA!!!
people grow some balls and do somenthing about it
For those complaining about the move:
1st The Premeire program is going away, now this?
Up next is tiered data and higher prices so they can afford the Iphone...which will come first?
Sprint's moves of late are risky!
They seem to be falling "in-line" with Verizon & ATT policies & procedures. Trouble is, Verizon & ATT have vastly better networks & aren't that much more. Being the last bastion of truly unlimited data still makes Spr
This Change is code for....
How will Sprint customers react?
Looks like I can expect a lot more beer can throwing, weave pulling, and pink rhinestone glitter case smashing every time I go to pay my Sprint bill in store.
(All true by the way.)
Statement from Sprint
â€¢ Refund the device purchase price (as long as device is complete and undamaged)
â€¢ Refund the activation/upgrade fee (if service is cancelled within 3 days of activation)
â€¢ Waive the Early Termination Fee (ETF) (as long as the device is returned)
â€¢ A Restocking Fee will apply for device exchanges, except for upgrades going to previously owned and activated devices.
Sprint, we don't want you to be in line with other carriers, we want you to be unique!
Sprint primping to be bought by Verizon???
Have to wonder
I have to wonder how much longer Sprint's shareholders are going to allow this clown of an organization to continue without cleaning house. There is no vision or leadership at all.