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Sprint Shortens Return Policy from 30 Days to 14 Days

Article Comments  46  

Sep 15, 2011, 10:39 AM   by Eric M. Zeman   @phonescooper
updated Sep 15, 2011, 10:53 AM

Sprint today confirmed that is is planning to change its exchange policies. First, it has shortened the 30-day return policy down to 14 days. Sprint said this applies to new lines of service, accessories, and upgrades. This mirrors changes made by some of Sprint's competitors, such as Verizon Wireless. New Sprint customers will now have two weeks to test their new phone and service. After the 14-day period expires, they will be locked into their contract and can't return the device without incurring penalties. Second, Sprint has dropped its "Free Guarantee" program. This program offered customers the ability to try Sprint with no risk of being charged during their trial. Now customers will have to pay for the service they use. These changes go into effect September 16.

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iDont Care

Sep 15, 2011, 11:46 PM

lol Sprint should be privileged to have a customer these days

But whatever. 14 days is more than sufficient to figure out Sprint sucks.
iDont Care said:
But whatever. 14 days is more than sufficient to figure out Sprint sucks.

Unlike at&t or T-Mobile which both scored so highly in the latest Consumer Reports polling.
Troll go away

Sep 15, 2011, 7:06 PM

Goodbye Sprint

Goodbye Sprint; yeah we know you're getting the iPhone, but you are just like the other carriers now with all your restrictions and "goodies" you're taking away. Beside the unlimited data plan, why should we stay with you when your prices and practices are just like the other big 2 and they have better networks.

So later Sprint!
Not according to Consumer Reports.

Sep 15, 2011, 1:09 PM

market concentration ≠ consumer choice

People, this is a consequence of a highly concentrated market. The few companies that control the market frequently ape each other; as a result, consumer choice suffers. If you dislike this change that brings Sprint policy more in line with that of VZW and AT&T, then you sure as hell better oppose further market consolidation (read: the AT&T-T-Mobile merger).

It annoys me to no end that You, I and others can press forward with some logical notations on how this merge will affect more of the above topic, yet few do not believe.

John B.

Sep 16, 2011, 11:31 PM

welcome to the new AMERICA!!!

new AMERICA WHERE MULTI BILLION DOLLARS company do what they want and the consumer just complaing in chat rooms;
people grow some balls and do somenthing about it Paranoid

Sep 16, 2011, 5:30 PM

For those complaining about the move:

Why can you not make your decision as to whether or not you like your phone within 14 days as opposed to 30? Honestly, when I buy a piece of hardware I know whether or not I like it within a few days, maybe less. I would think 2 weeks would be perfectly sufficient. Especially if you just do a little research and hands-on demos before buying.

Sep 15, 2011, 10:42 AM

1st The Premeire program is going away, now this?

I don't see Sprint being unlimited for to long. All these stupid changes for the I-Phone.
Dont forget Sprint also raised the Administration Fee from $0.99 to $1.50 PER LINE on 9/9/11 as well, and amended the Terms and Conditions that same day. However, this is a MATERIALLY ADVERSE CHARGE, so we can get out of our contracts, since Sprint is...
Sprint customers asked for the Iphone, well this is the results of getting it...

Up next is tiered data and higher prices so they can afford the Iphone...which will come first?

Sep 15, 2011, 12:02 PM

Sprint's moves of late are risky!

They seem to be falling "in-line" with Verizon & ATT policies & procedures. Trouble is, Verizon & ATT have vastly better networks & aren't that much more. Being the last bastion of truly unlimited data still makes Sprint attractive but if they kill that for data tiers/pricing I think that again, you'd hear Ross Perot's "sucking sound" of customers leaving en masse for Verizon & ATT.
tether said:
They seem to be falling "in-line" with Verizon & ATT policies & procedures. Trouble is, Verizon & ATT have vastly better networks & aren't that much more. Being the last bastion of truly unlimited data still makes Spr

Sep 16, 2011, 8:14 AM

This Change is code for....

the iPhone is coming.

Sep 15, 2011, 11:53 AM

How will Sprint customers react?

One thing I see a ton of at Sprint stores that I never saw at other stores was a huge return of products. (Especially the Epic 4G, which I'm told has seen return rates as high as 70% ) . Sprint customers seemed irate at even the 30 day limit.

Looks like I can expect a lot more beer can throwing, weave pulling, and pink rhinestone glitter case smashing every time I go to pay my Sprint bill in store.

(All true by the way.)
I plan on staying. Why would I want to jump ship to pay higher prices and have my data throttled and capped?
Eric M. Zeman

Sep 15, 2011, 10:50 AM

Statement from Sprint

Sprint is updating the return policy for new lines of service, accessories and upgrades. With the Sprint Satisfaction Guarantee, customers can try their new product for 14 days. If they aren’t 100% satisfied with their product they can bring it back within 14 days of activation and Sprint will:

• Refund the device purchase price (as long as device is complete and undamaged)
• Refund the activation/upgrade fee (if service is cancelled within 3 days of activation)
• Waive the Early Termination Fee (ETF) (as long as the device is returned)
• A Restocking Fee will apply for device exchanges, except for upgrades going to previously owned and activated devices.

The Sprin...
"The Sprint Satisfaction Guarantee, which is in-line with the return policies of some other major wireless carriers"

Sprint, we don't want you to be in line with other carriers, we want you to be unique!
This violates the law in California when it comes to returns. It's a business law here in California that customers have 30 days to return an item they dislike. Will this apply in California?

Sep 15, 2011, 12:45 PM

Sprint primping to be bought by Verizon???

Sprint is now officially the same as the other two carriers in terms of their return policy.They are no longer the "Mr. Nice Guy" of the cell phone industry.The next thing they will do is cancel their unlimited plan,just hide and watch.I think Sprint shortening their return policy to 14 days beginning tomorrow coincides with the release of the Iphone 5 on their network,as this will protect Sprint from having to take back a large number of handsets in exchange for the Iphone 5 when it drops in what appears to be around mid-October.Sprint's new return policy now only offers exchanges through September 29th. vs October 15th.Let's wait and see if I'm right...

Sep 15, 2011, 12:22 PM

Have to wonder

With all these nickel and dime moves, one would have to think that Sprint is perhaps worse off than we know.

I have to wonder how much longer Sprint's shareholders are going to allow this clown of an organization to continue without cleaning house. There is no vision or leadership at all.
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