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Sprint Shortens Return Policy from 30 Days to 14 Days

Article Comments  46

Sep 15, 2011, 10:39 AM   by Eric M. Zeman
updated Sep 15, 2011, 10:53 AM

Updated: added details

Sprint today confirmed that is is planning to change its exchange policies. First, it has shortened the 30-day return policy down to 14 days. Sprint said this applies to new lines of service, accessories, and upgrades. This mirrors changes made by some of Sprint's competitors, such as Verizon Wireless. New Sprint customers will now have two weeks to test their new phone and service. After the 14-day period expires, they will be locked into their contract and can't return the device without incurring penalties. Second, Sprint has dropped its "Free Guarantee" program. This program offered customers the ability to try Sprint with no risk of being charged during their trial. Now customers will have to pay for the service they use. These changes go into effect September 16.

from Sprint

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Subject	Author	Date
lol Sprint should be privileged to have a customer these days	iDont Care	Sep 15, 2011, 11:46 PM
Re: lol Sprint should be privileged to have a customer these days by jrfdsf   Sep 16, 2011, 9:50 AM Re: lol Sprint should be privileged to have a customer these days by Kayslay34   Sep 21, 2011, 10:52 AM
Goodbye Sprint	toyota_tundra	Sep 15, 2011, 7:06 PM
Better Networks? by jrfdsf   Sep 15, 2011, 8:33 PM Re: Better Networks? by toyota_tundra   Sep 15, 2011, 8:38 PM Re: Better Networks? by jrfdsf   Sep 15, 2011, 8:43 PM Re: Better Networks? by T Bone   Sep 15, 2011, 10:03 PM (more replies...) Re: Better Networks? by toyota_tundra   Sep 16, 2011, 8:55 AM (more replies...)
market concentration ≠ consumer choice	WiWavelength	Sep 15, 2011, 1:09 PM
Re: market concentration ≠ consumer choice by Slammer   Sep 15, 2011, 2:41 PM Re: market concentration ≠ consumer choice by despotic931   Sep 15, 2011, 4:22 PM Re: market concentration ≠ consumer choice by Slammer   Sep 15, 2011, 4:52 PM Re: market concentration ≠ consumer choice by despotic931   Sep 15, 2011, 7:12 PM (more replies...)
welcome to the new AMERICA!!!	jaydaproblem	Sep 16, 2011, 11:31 PM
For those complaining about the move:	jeffdws	Sep 16, 2011, 5:30 PM
1st The Premeire program is going away, now this?	partysource	Sep 15, 2011, 10:42 AM
Re: 1st The Premeire program is going away, now this? by rwalford79   Sep 15, 2011, 11:16 AM Re: 1st The Premeire program is going away, now this? by mont345   Sep 15, 2011, 12:09 PM Re: 1st The Premeire program is going away, now this? by avpmizzou   Sep 16, 2011, 10:45 AM
Sprint's moves of late are risky!	tether	Sep 15, 2011, 12:02 PM
Re: Sprint's moves of late are risky! by jrfdsf   Sep 16, 2011, 10:14 AM
This Change is code for....	dequardo	Sep 16, 2011, 8:14 AM
How will Sprint customers react?	bluecoyote	Sep 15, 2011, 11:53 AM
Here's how this customer will react by jrfdsf   Sep 15, 2011, 8:28 PM
Statement from Sprint	Eric M. Zeman	Sep 15, 2011, 10:50 AM
Re: Statement from Sprint by will54880   Sep 15, 2011, 12:23 PM Re: Statement from Sprint by globalgroove   Sep 15, 2011, 2:12 PM Re: Statement from Sprint by Dreyfous23   Sep 15, 2011, 12:24 PM Re: Statement from Sprint by rafster   Sep 15, 2011, 12:41 PM Re: Statement from Sprint by BBattery   Sep 15, 2011, 12:48 PM Re: Statement from Sprint by Sway Dc5   Sep 15, 2011, 12:51 PM Re: Statement from Sprint by Rokair   Sep 15, 2011, 2:32 PM Re: Statement from Sprint by fyrmedic02   Sep 15, 2011, 4:30 PM Re: Statement from Sprint by rafster   Sep 15, 2011, 5:21 PM Re: Statement from Sprint by fyrmedic02   Sep 15, 2011, 7:47 PM
Sprint primping to be bought by Verizon???	globalgroove	Sep 15, 2011, 12:45 PM
Have to wonder	floridasun1983	Sep 15, 2011, 12:22 PM

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