Sanyo SCP-8400
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Crashes
mclDec 11, 2006, 10:52 PM
It's happened a few times. I believe about twice when using On Demand. I think once when doing a bunch of stuff in contacts.
Suddenly black screen and the system just kind of reboots. It come back after a little while saying it's looking for service, etc. It's like a windows crash.
It's never done it during a call. Am I crazy or has anyone else had this happen? Seems to me an update is due. BTW my phone lists it's "software" as 1.002SP. Just checked and it says there are no firmware updates available.
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mclDec 11, 2006, 10:59 PM
I was just able to get it to do it again. I went into On Demand, started to scroll down browsing news stories and it did it again. Blank screen then it comes back "looking for service". I went back into On Demand and its woking fine now.
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I've been complaining about this since I got my 8400 in October. I've exchanged the handset because no one else was complaining of this either, and the new handset does it too. It only seems to happen (so far) in non-evdo data access areas.
I hope they find the bug and fix it soon. I HAVE had it do it once in a phone call though.
Maybe if all those who've had the problem post here or complain to sprint/sanyo, an update will come faster.
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mclDec 15, 2006, 6:22 PM
Thank you for contacting Technical Support. System indicated that the phone does have updated software 1.002SP. Sanyo is investigating this rare occurrence of the device randomly shutting off while using sprint on demand/music store. We recommend trying again as it doesn’t have lasting effect. Manufacture will release Software as soon as the root cause is determined.
Thank you for reporting these problems.
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