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Bluetooth headset problems with 8300

Thermionics

Jul 7, 2006, 2:02 AM
I am having some aggravating problems with the 8300 and my Plantronics Discovery 640. First, when I dial a call about 30% of the time I can hear the party I called but they cannot hear me throught he headset. If I go to the menu and "switch to phone" they are able to hear me through the phone. Also, about the same percentage of the time when I answer a call, either by hitting the headset button or hitting the "send" key on the phone, I can't hear my party and I see a message on the phone that reads "audio switched to phone".

This is the second 8300 I have had in the last two weeks. I don't mind switching to another headset, but the 640 has worked great with all my other BT phones. Also, I don't want to buy another headset and find...
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zippaul

Jul 7, 2006, 11:44 AM
My experience has been this. I have gone through 5 headsets and the other party sounds great to me but they say they hear an echo of their own voice. I was advised to turn the volume down which worked for the echo but then I could barely hear the other party. I believe it is a software issue that will likely be corrected in the future. I happily owned the LG 8100 prior to this an did not have the same issue. I used the 8100 with the Jabra 350 (I believe that is the model) and it worked great. I doubt it is the Plantronics, perhaps you could swap out the 8300 for another 8300 and see if that corrects it. I love the 8300 but am disappointed with two ares, the bluetooth and the voice dialing. Great phone otherwise.
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needmoretoys

Jul 7, 2006, 3:16 PM
My wife and I both have VX8300s and Plantronics Voyager 510s and we have no echo problems if we keep the headphone earpiece volume in the blue region. If the volume is turned up into the red region then the other party gets an echo. This echo is caused by the louder earpiece volume feeding back into the microphone and being resent to the party that is speaking. Apparently the path down the boom caries sound well enough to allow the microphone to hear the sound in the earpiece.
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needmoretoys

Jul 9, 2006, 8:00 AM
needmoretoys said:
My wife and I both have VX8300s and Plantronics Voyager 510s and we have no echo problems if we keep the headphone earpiece volume in the blue region. If the volume is turned up into the red region then the other party gets an echo. This echo is caused by the louder earpiece volume feeding back into the microphone and being resent to the party that is speaking. Apparently the path down the boom caries sound well enough to allow the microphone to hear the sound in the earpiece.

We just did some more testing this morning. The above test was with both of us using our 8300s and bluetooth headsets. I just tried using my phone and headset to call home and we both got clear and loud voice. ...
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CaptJeff

Jul 11, 2006, 11:45 AM


Maybe this is because this headset is both wind blocking AND NOISE CANCELLING - something most are not.
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needmoretoys

Jul 11, 2006, 4:25 PM
I just checked the specs and it does have a noise cancelling microphone and wind noise reduction. This is from the web site.
# Noise-Canceling microphone for clearer conversations
# WindSmart provides wind-noise reduction technology for optimal sound clarity
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CaptJeff

Jul 12, 2006, 1:26 PM
I was complimenting your choice!!!
I got several bits of intel from a Plantronics person, and it seems that the bicycle folks in the building next to Plantronics use the Voyaget 510 very successfully.
I'm just now debating between the 8300 and the Razr. All the incompatibilities with the 8300 and BT have me at 75/25 for the Razr. I could care less about the m part of it!
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profguy41

Jul 7, 2006, 4:24 PM
I purchased the LG HBM300 headset at Best Buy a few days ago and it works great with my 8300. No echo, and very clear. I can walk all the way to the other side of my apartment with the phone in my bedroom with no static. I previously had a Motorola and all it did was snap and pop in my ear. Just thought I'd pass this on to help others out.
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MORTFE

Jul 7, 2006, 5:03 PM
Does it stay connected? I tried it with my 8100, (still waiting for my 8300 from insurance), but kept losing connection. Otherwise, yes it was clear on both ends.
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profguy41

Jul 7, 2006, 8:49 PM
MORTFE--

Yes, it has not disconnected on me once.
The quality is amazing compared to what I was using before. I hadn't heard much about the LG headsets but came across this one in Best Buy. I thought I'd give it a try since the phone is also an LG it would work better together. So far, so good.
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MORTFE

Jul 7, 2006, 10:07 PM
Thanx. Well, I guess I'll have to try it again when I get my phone. Two weeks and they still claim 'back ordered'. Just tried the Logitech Mobile Traveler. Static on my end and perfectly clear on the other end. Usually the reverse. Also have the Jabra JX10 but haven't really had a chance to test it. Tried it once and get static on other end. The second time, turned the volume down to med on phone and headset and was perfect. Will let you know after a couple of days. 😳
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MORTFE

Jul 8, 2006, 6:33 AM
All you guys using the Voyager 510, does it connect and reconnect automatically?
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InsuranceMan

Jul 8, 2006, 2:52 PM
One thing I uncovered when I got the 8100 was that the BT headset needs to have a noise cancelling microphone. I was told this by an LG tech. I know there is much disagreement over which BT headset works best, but I think if you confirm the one you are using has noise cancelling, you will increase your chances of having it work correctly. Even with that, both of these phones, 8100 and 8300, seem to be finicky, even from phone to phone. I'm using the Logitech Mobile Traveller, it worked best for me with the 8100, out of about 6 I tried, and is working well with 8300 so far.
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MORTFE

Jul 8, 2006, 4:03 PM
I tried it for 2 days but got static 'on my end', which is unusual. My BlueTrek G2 is still very clear on both ends and I just bought the new Jabra, JX10. Slight static when I first tried it. Pared it again and have used it for about a day now. Perfectly clear on both ends. Expensive. Will follow up in a couple of days to let you know how it is.
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peanut4

Jul 8, 2006, 9:47 PM
I have said this time and time again, turn the volume down! I have no problems whatsoever with the jbt350 and jbt150, also satellite radio I was told interfears with bluetooth..

Steven in SoCa
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theatermax

Jul 9, 2006, 12:24 AM
Guys,

It's amazing how much good info gets lost on this forum. I have to get Rich to make Sticky's.

Anyhow - The 8100 and 8300 have the same problems.. We tested more tahn 20 headsets with both the 8100 and 8300 and there is not a single good usable solution. If the volume is all the way up which is about the only way to hear people. The other party will experience unpleasantness and feedback and choppy voice returns in their ear. It's just the way the LG's handle bluetooth. It's amazing how they did not fix this on the 8300 but they did not..

So stop wasting time trying other headsets.. The list is extensive they all do it..

So , Yes I still use my 8300 everyday , I really love the phone and I am willing to avoid bluetooth right...
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relaymanls

Jul 9, 2006, 2:48 AM
Great info Theater-Craig-Max...
I may actually try the Jabra BT350 after that gem of a post.
Thanks again dude !
😁 😁 😁 😁 😁 😁
- - - - - - - - -
(I'm sounding like rever again with all the accolades)

Rather sound like the rever than like M2 [mellow-man-paul] wouldn't you agree!
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relaymanls

Jul 11, 2006, 10:54 AM
T-Mad-Max 🙂 😁 [and all others interested],
LG's response to my online complaint:
--Reply to Customer Enquiry--
Dear Larry,
[ that'd be relaymanls to you phone scoopers... back to the LG reply 😲 ]
Thank you for inquiring of LG Electronics. We regret your dissatisfaction with this cellphone. They have been thoroughly tested using an "LG" Bluetooth headset, with no such occurrences being noted. This would be our only available recommendation, would be to obtain the LG Bluetooth headset. For further information or troubleshooting, you may contact us at 800-243-0000 for LG Customer Service assistance. An agent will be glad to assist you. Thank you again for contacting LG Electronics. Neil E-mail Administrator Customer Interactive Cent...
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CaptJeff

Jul 11, 2006, 11:51 PM
Maybe they should call it compatible with LGTOOTH then.
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queens_nyc

Jul 12, 2006, 9:38 PM
I picked up the LG HBM-300 BT headset today and it's working alright. The person on the other line, however, can hear a periodic slight echo when the BT headset volume is turned high. People sound crystal-clear on my end, though.

We'll see if I keep it or not.
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MORTFE

Jul 9, 2006, 6:50 AM
theatermax: I agree with you on all except for the JX10. Have it 2 days now. Also using BlueTrek G2. Both crystal clear on bith ends, no echo-no static. Use it all over NJ. Ins swears I'll have the 8300 by Wed. Will keep you guys posted.
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theatermax

Jul 9, 2006, 12:30 PM
Guys,

The problem we are all experiencing is in the way they implemented the DSP chip that handles voice Analog to Digital conversion and it's interaction with the Bluetooth Dac as well.

It's technically a hardware issue which most probably cant be fixed in software. It's just a case of LG not testing bluetooth properly and seeing this problem.

When 1000 people complain to LG and VZW believe me they will look into it and Rev the phone. Either with Software or Hardware.

Bottom line is that we bought a phone to enjoy it and use the features including Bluetooth which can make driving alot safer and it does not work. They have to fix this or risk a big problem and alot of returns.. We need everyone on board to bitch to them and some...
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theatermax

Jul 11, 2006, 10:35 PM
I have both Lg headsets.. They are the worst of all - No joke.. By far teh worst voice quality and echo you will here hands down..

Tell them you just went to best buy who now sells the LG units and bought both and they both do it and so does everyone else who has the LG headsets also..

Amazing how LG will just push the problem back on us..

Escalate this guys. More complaints and tell them you have the LG headsets and they echo as well - They do believe me !!
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MORTFE

Jul 12, 2006, 5:02 PM
It is not LG. It is VZW. These problems occur because they cripple the Bluetooth. And they will continue. Wake up, guys. Check with Cingular and T-Mobile customers and see if they are having this problem. Six people I work with use either or and NONE are having BT problems.
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