Sanyo MM-5600
Help, Best Buy warranty question!
Okay, is this illegal or what?
In late November I bought the 7400 just to replace my messed up VGA1000 with a 2-year warranty. The only reason why I got the warranty was the fact that there is the option of upgrading your phone. Now I have decided I want the 5600 and called 1-888-BestBuy hotline. The lady told me that Best Buy USE to offer the upgrade option but NOT ANYMORE. I was never notified of this. So, is this illegal of what Best Buy has done?
ps. My business law teacher has told me to go to the store and talk to the District Manager and tell them, "If I can't get an upgrade, I'm going to file a small claims report to the Better Bussiness Beareu." -Do you think this would work too?
Thanks in advance!
In late November I bought the 7400 just to replace my messed up VGA1000 with a 2-year warranty. The only reason why I got the warranty was the fact that there is the option of upgrading your phone. Now I have decided I want the 5600 and called 1-888-BestBuy hotline. The lady told me that Best Buy USE to offer the upgrade option but NOT ANYMORE. I was never notified of this. So, is this illegal of what Best Buy has done?
ps. My business law teacher has told me to go to the store and talk to the District Manager and tell them, "If I can't get an upgrade, I'm going to file a small claims report to the Better Bussiness Beareu." -Do you think this would work too?
Thanks in advance!
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i work for best buy as the technician senior, and i deal with this issue on a daily basis.
read the service plan brochure that came with your phone. under terms and conditions it says that best buy will service or provide you with a comparible replacement as determined by best buy.
upgrading was never an option under the service plan. some stores would, however, allow you to do this because it involved the customer spending more money. corporate was not very happy about this because the company makes money from activations and not the phones themsevles. this is why they changed the policy to do exchanges exclusively through the 888 number.
if a store were to exchange your phone for you, that store is charged a fine for doing the e...
(continues)
read the service plan brochure that came with your phone. under terms and conditions it says that best buy will service or provide you with a comparible replacement as determined by best buy.
upgrading was never an option under the service plan. some stores would, however, allow you to do this because it involved the customer spending more money. corporate was not very happy about this because the company makes money from activations and not the phones themsevles. this is why they changed the policy to do exchanges exclusively through the 888 number.
if a store were to exchange your phone for you, that store is charged a fine for doing the e...
(continues)
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Sprax where do you work, Not 303 right? You sound like the Tech at my store with this... Your name isn't MP3 or Mikey, haha.. Dont think so probably but was just checkin.
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