Sony Ericsson S710a

I JUST traded my s710a for a new one and got the same old firmware r1a033......I want the new firmware version r2a016, how can I get in NOW!!!!

Cingular sucks and Sony is not much better they are clueless as to what firmware even is. They point fingers back and forth to each other but NOTHING gets accomplished.

I miss Sprint they were great and very current on firmware issues. take it to store and they flash it on the spot.

Oh and I HATE the StarWars CRAP but the files are locked how can I delete them. I got some but not all!

Gettin' the New One:
Just take it back again and tell them you're bringing it back because you want the new firwire. They were understanding with me (you have 30 days anyway, you could take it back every month if you want). Ask for a box from their newest shipment, and check the firmwire there b4 you leave. That's what I did.

Losing the StarWars "CRAP":
Dunno why you wanna do this. I love StarWars and the files aren't taking up that much space. But since they are imbedded in the phone I think the only way to lose them is through a master reset (losing everything else in the process). BUT if you get the new version there will be no StarWars stuff anyway.

Problem is Cingular and Sony are both clueless!!!!! They don't know crap nor they can tell which one has which firmware. I almost got into a fight with one cingular guy because he did not even believe the >*

Sony actually want $35.00 to upgrade the FIRMWARE!!! 😡

What kind od B.S. is that they want to charge me on a 30 day old phone because thier Firmware sucks and needs an upgrade! And in all this they can't even confirm the version number so I may end up with the same damn firmware! Cingular is usesless in this whole mess.

Dude take a chill pill. You're just going about it all wrong. Go in the store, tell them you want to exchage. Ask for the newest s710a they got. LOOK ON IT YOURSELF and check the firmwire. That's what I did. Not hard at all. Took me all of twenty minutes. The new firmwire is r2a016 and the old is r1a033. You kind find it on the phone by pressing >*

Problem is I got mine on Amazon and the minute they see that it becomes like the eBola virus... They won't touch it.

You guys just need to do an exchange by mail. Cingular and Sony Eric. provide a one year warranty on the phones so if you call
1-800-801-1101 and make up a reason to exchange you phone( i.e. it doesn't always charge, or it randomly shuts itself off), they will send you a new phone. I did this exact thing saying that it didn't charge all the time and they sent me a new s710 with the new firmware. 😉

Been there done that... They send you a REFURBISHED phone and if you send it in that is your ONE time replacement next time they charge you! It is rediculous but I spoke to them at length about it.

You're wrong. I JUST did an exchange by mail, and typically they will send you a referbished phone, but because the phone is so new, I received a brand new one. Also, as long as your phone is in warranty the will never charge you. Every time my phone gets a lil scratched I do and exchange by mail. In the last year I have done 9 warranty exchanges and never have been charged!!! You're WRONG!!!

I am repeating what CINGULAR HAS TOLD ME! I just spend 1:30 minutes going over this crap today and what I posted is WHAT I WAS TOLD!

"just make something up and have it replaced" thats awesome. and MiamiXJ, get a motorola and stop bi***ing about about your phone. I love sitting at work talking to people who obviously make issues up with thier phones just to get a new one, i don't let them exchange cause i read this sh**. you guys are funny

Ok. I'm a little dense, but what key does ">" correspond to? 🤭

stwsr said:
Ok. I'm a little dense, but what key does ">" correspond to? 🤭

< = push left on the keypad
> = push right on the keypad

and the whole combination is this:
(from the main screen)

>, *,

^ Whoops!
sorry about that, i don't know what happened to the rest oy my post, but here is the entire combination:

Right, *, Left, Left, * Left *
(right and left meaning the directional pad)

then select "service info" and then "software info" the top line will be your firmware version (i have R1A033)

That works perfectly. Thanks for you help!

Call Sony Ericsson, ask to speak with tech. tell them you want to send your phone in for a firmware update. DONE!

Which Sony Ericsson number do you call? I have the old firmware and would love to get my phone upgraded!

To get the new firmware you dont have to pay $200, Sony Ericsson will doa firmware update on your phone for free, I've had it done many time before with my T610 and my T68i, please dont post incorrect information, thank you.

Sorry Mr. Dreamer. I was just posting what was told to me by a SE employee. I have no idea what happened with you. Could there possibly be more than one SE employee? You know kinda like when you get ten different answers to your one question from multiple Cingular reps? Anyways, the SE guy on the phone told me $200 cause warrenty doesn't cover that. Now YOU please don't post rude post. DONE!

Firmware updates really arent warranty related issues which is why I dont understand why he'd tell you that but we all get an idiot from time to time when it comes to any sort of customer service. I've always had mine done for free, I've heard people gwetting charged $30 but no more than that. My suggestions is that you call technical support for Sony Ericsson and tell them your phone is very slow and what not, that way its not you sending it in for a firmware update but for really slow menu's, therefore under warranty they'll give you the firmware update because something *is* wrong with the phone as opposed to you wanting it just for the hell of it. And sure your menu's may not be all that slow or they may be, either way its a valid co...
(continues)

Why should we (legitimate owners and customers of Sony-Ericson and Cingular) have to lie about this?

Why does Sony-Ericson NOT offer a FREE and immediate update to it's customers? For what is a PRODUCT DEFECT and buggy and UNFINISHED software.

Even a better question is how can CINGULAR be so incompetent as to NOT be able to offer it's customers a simple firmware flash at it's stores. How can their "tech support" (SIC) people be so untrained as to NOT even know what a firmware update is!

i have never agreed with anything so much as your post in my entire life