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Audiovox PPC-6600 / PPC-6601 / XV6600 (HTC Harrier)

 

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NO WEB ACCESS ON EVDO

crday

May 30, 2005, 7:09 PM
I just purchased an XV6600, and have been trying to set up internet access. I spent three hours today with three different Verizon techs, who could not help.

When the PDA is showing EV at the top of the screen, the phone will not connect to the web. It also eliminates my password. It gives me a message that my unsername or password is not correct.

On occassion, the display will show 1X. If it holds the 1X signal, it will connect and remain connected until it shifts back to EV. At that point, I receive the "username or password" message.

Any thoughts or ideas?
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fatbed

Jun 2, 2005, 11:37 AM
on the username/pw screen, leave everything blank, and check the Save Password box, then hit OK. i never talked to tech support, but it worked for me!
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goasakawa

Jun 2, 2005, 1:28 PM
My first of many (returns) phones had that issue. It usually happened when pocket outlook was trying to grab email. Id put the user/pass in over and over till it finally took it. Then one day it died.

Sent it back, got a new one (really it was a sku, eHem, USED)...but thats besides the point. I did rom update or whatever it is on the Audivox site and never had the issue on the 2nd phone. Just a suggestion.
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crday

Jun 3, 2005, 7:44 AM
Thanks for the responses. I appreciate the help. After about six hours on the phone with Verizon's third tier support, and two trips to the Verizon store, they finally decided that the problem was not with the device (after three of them), but that the problem was in my account. They deleted my old number and set up a new number. Worked fine. It was a tiring experience, but I appreciated Verizon's diligence in trying to take care of the issue. I have received about a half dozen follow-up calls from them making sure everything's OK.
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