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aol msg. & txt msg. I got reamed


Mar 8, 2005, 3:36 PM
Evil or Very Mad

Wow, I just found out that my first month with tmobile will be costing me around $170+ for the month.
I am getting s#$%^% with text messaging.
Aol messenger is definately not part of tzones unlimited. Each and every one of those messages is a text message, and if you go over your alloted text plan it's five cents for each message there after.
I was signed up to the 300 mess. plan, and did something like over 1100 msgs, all on aol mssngr.
They are charging me $59.00 just for text messages alone Evil or Very Mad, and will not reduce the cost or anything.
This tmobile rep I spoke with was very nice, and sympathetic, but that doesn't help my bill. She took memos of what I called for.
What really burns me is that When I had origina...

Mar 8, 2005, 11:09 PM
This is why I never take "one" reps word for anything. I usually call back the next day and "check" that what they said was true. If they say something different I say "hey this person told me different check your notes."

If it's not there I figure the first one I talked to was blowing smoke. I know it's a pain but as they say, "buyer beware".

Feel for ya.

Mar 9, 2005, 1:25 PM
Diddo, plus I try to get the fine print either online or thru a dealer.

Mar 17, 2005, 8:21 AM
i dont remember where i heard this from, but i heard that when you do aol text messaging, each message counts as 6 regular txt messages(on ur phone).

Nov 4, 2005, 9:18 AM
if you remember the reps name and the date you called they keep every call logged into their computers, i work with telesales with t-mobile and we have all the calls logged, so as long as you have that info you just need a supervisor to listen to the call for you and find out if you were misinformed about the t-zones covering aim.

Dec 12, 2005, 7:58 PM
If you would have kept the rep's name and ID number you would have gotten a credit to your account and the mistake would be honnored. Be careful next time, there are really interesting people working in the wireless business customer service. Better luck next time.

Dec 13, 2005, 12:48 AM
Im you go into T-Zones, Then into the email & chat menu and then the AIM option, you won't get charged for AIM messages. At least i didn't.

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