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V400 email settings


Feb 29, 2004, 9:50 PM
I've had no luck with the email settings. I've tried using settings for an actual pop3 email site (HotPOP.com) and any other settings I find that use cingular's photo.mycingular.com as send and receive host. Nothing has worked! I work for Cingular customer service, and I plan to research this, but training on specific phone features is rare. Any of you techies have the answer? Thanks in advance.

Mar 1, 2004, 8:02 PM
Here's the procedure I found today. I was also told that there is a data services outage in some areas which could also affect this, however, I have been able to download ringers and graphics without incident. Take it as you will. Steps 1 through 12 are to change the GPRS settings and the rest is to set up the phone to use Cingular as the email provider.

1. You go to messages

2. Then select email messages

3. Then select the menu button

4. Scroll down to email message set up

5. The first row should be ISP settings

6. Then hit change

7. The connection type should be GPRS (if CSD is already chosen just hit the right arrow button to change to GPRS)

8. The APN address = isp.cingular


Mar 1, 2004, 11:38 PM
Is these settings for when you send an email it says cannot connect conection incomplete. Beacuase that is what is happening to me and i am getting fustrated. Please help 🙂

Mar 2, 2004, 8:40 AM
I'm having the same problem. 😳 I'm going to continue to look into this today. There may truly be a data services outage, as tech support said yesterday.

I did have some success sending an MMS to an email address last night. Try that in the meantime.

Mar 2, 2004, 4:28 PM
using the settings I provided earlier, I was able to send and receive email just fine. 😁 all I did was power cycle the phone after resetting the settings. I'm trying my personal POP3 account settings now to see if it will work. 😳

Mar 22, 2004, 2:28 AM
🙄 hmmm... I tried setting my phone the same way you guys have it, and it doesnt work, I cant send emails... 😢 I dont know what else I can do it keeps saying connection unsusccesful. Please help?


dani 🙂

Mar 25, 2004, 10:44 AM
Make sure you have Wireless Internet express on your account and on cingulars website you have to register yourself in the "My Wireless Window."

May 15, 2004, 5:18 AM
is this for the tmobile service on a cingular phone?

May 21, 2004, 9:18 AM

May 21, 2004, 4:03 PM
I'm looking in to buying a phone through cingular and have narrowed it down to three and was hoping someone had some input on them. First there's the Samsung x427 (I'm a big fan of the small size). Then the Motorola v400 which I like b/c of the speakerphone and external caller ID (camera isnt really too important). Then I also like the Samsung P107, but it doesnt have the speakerphone. After rebates through Best Buy right now each phone is free except for $30 for the P107. I really like smaller phones thats why the x427 appeals to me so much, but external caller ID is also important and a speakerphone is always nice. If anyone has any info on any of these phones, or has a preference between the three it would be real helpful.

May 23, 2004, 1:10 PM
all i know is that we're on our own when it comes to e-mail setup...i called cingular tech support; they knew nothing, and told me that i needed to contact my pop3 internet provider for the settings because they didn't have the correct ones...who knows??

May 13, 2004, 2:14 PM
will that work? im using my tmobile sim card in the cingular phone.

Oct 20, 2004, 9:00 AM

Can someone help. I have tried all the steps above including powering down and everything and still can't send MMS nor Emails? I can take my sim out and stick in my 220 and can send just fine.

Any help would be appreciated.


Oct 20, 2004, 1:09 PM
to tell you the truth bud, you have to show the phone to a tech fo rthem to fix it.
Justin RS

Oct 20, 2004, 1:26 PM
http://alliance.cingularinteractive.com/products/pdf ... »

What you will want to go to for the v400 is:

Menue -> WebAccess -> Web Sessions -> Highlight Cingular and hit the Menue Key -> Select Edit

Name: Cingular
Gateway IP 1:
Domain 1:
Service Type 1: WAP
Gateway IP 2:
Port 2: 0
Domain 2:
Service Type 2: WAP
DNS 1:
DNS 2:
Timeout: 10 minutes
CSD No. 1: 14152441012
Password 1: CINGULAR1
Speed: 9600
Line Type: ISDN
CSD No 2:
User Name 2:
Password 2:
Speed 2: 9600
Line Type 2: ISDN
GPRS APN: wap.cingular
Password: CINGULAR1

Hit done -> Highlight M...
Justin RS

Oct 20, 2004, 1:34 PM
I have really got to quit Radio Shack and go to work for Cingular...

Oct 20, 2004, 2:07 PM
Yup, you should. Half the people in my company don't know all that and have to call me with those questions all the time. Our company could use you.
Justin RS

Oct 20, 2004, 2:21 PM
Haha, it't too bad I'm only 16, eh?

Mar 22, 2004, 9:39 AM
Just as an FYI...
HotPop is a real pain for the v400. Since the v400 is only able to receive a certain number of characters per message, a typical email can take almost an hour to receive and come in 6 separate emails. Plus, HotPop sends out little "tests" just to make sure it's working. So, at 2:30am my phone started going off and it was a HotPop email. That's when I pretty much decided to cancel my HotPop account. But, that's just my $0.02.....

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