Apple iPhone 5 (CDMA / global)

Ordered y phone sept 19 from Verizon.com and my email confirmation said it would be delivered by October 5 (TODAY). Whenever I would check the status it would say the phone will be SHIPPED on October 5 (TODAY). Guess what?? It hasn't shipped and it's STILL saying its going to be SHIPPED October 5 (even though the day is almost over). I'm really upset and no one from Apple and Verizon can tell me where my phone is.

Anyone else experiencing the same problem?