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Samsung Captivate (Galaxy S)


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Random shutdowns


Oct 12, 2010, 3:57 AM
I've had my Captivate for just under a month and for some reason it's randomly powering off. This happens even when the battery has 50% or more charge left in it. I did a factory reset using a star code Samsung gave me that wiped both the built in memory card and the internal RAM/ROM on the phone and reset the phone to its out of the box state but the phone still randomly shuts off! This is really aggravating. I don't want to do a warranty exchange through AT&T unless there's a 100% guarantee that Samsung has fixed this problem because the refurb will likely only have a 90 day warranty on it. Does anyone know what the cause of this problem is and how to permanently fix it?

Oct 13, 2010, 3:08 PM
If you are within the first 30 days then you should be able to return it for a brand new one for free. Not 100% sure but it would surprise me if it werent. Act quick before time runs out.

Oct 14, 2010, 1:50 AM
130 said:
If you are within the first 30 days then you should be able to return it for a brand new one for free. Not 100% sure but it would surprise me if it werent. Act quick before time runs out.

The problem is, even though this is a very widespread problem Samsung seems to be totally unaware of it. Would exchanging the phone through Amazon guarantee that this problem would never happen again? Samsung's tech support reps barely speak english and AT&T seems reluctant to do a warranty replacement on the phone itself because the shutdowns are random with no predictable pattern, although they do only happen when the phone is asleep and they happen on a daily basis.

Oct 22, 2010, 11:56 AM
I had the same problem with my phone, but it only shut down about once a week or so.
I called AT&T customer service to report the problem, and they sent me a new battery, although they pretty much admitted they didn't know the root cause. I did have the choice of another phone, but it wouldn't have been a brand new one.
Since I replaced the battery, it hasn't shut down once, and it's been a few weeks now, knock on wood.

Nov 17, 2010, 12:43 AM
I experienced the random shutdowns on my captivate today,I must admit it took me by surprise thinking my phone was on and it was off, since the phone has no blinking LED to show power. I called AT&T and asked about problem and if they had any reports of this and the rep SURPRISINGLY said NO. So again the reps are not all on the same page it seems as I have ready numourus reports of this happening after it happened to me twice today. They are sending me a refurbished phone which Im not real happy with since the one i purchased was Brand new but since Im out of the 30 days Im screwed. Anyone have a refurbished captivate and is it working ok ????

Nov 25, 2010, 10:49 PM
So I went to Samsung's site to see if they had anything on this, I went to the Captivate page, went all the way to the bottom for troubleshooting and got to the "troubleshooting guide". I selected Power Issues, then Intermittent power down and the page said: Power Issues can come from several sources including batteries, chargers, and the handset itself. That's it, nothing else. So that means that Samsung knows about the issue but isn't doing anything about it....great.

I got my captivate last week and it started shutting off yesterday. Very frustrating since I use it for work and it is my main means of communication.

I'm guessing "froyo" won't fix the issue, it would need to be a firmware update?

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