I just got an ENV Touch. I have had the Voyager and the Dare and never had this problem. When I use the touch screen to make a call a few seconds after the touch screen goes blank while the phone is still ringing. During a call I cannot get the touch screen to wake up. If I press the clear or the send button the screen is still blank and it is unresponsive. Even if I press the unlock on the side of the phone still nothing happens the screen is still shut off. If I press the end key the call will end and the screen will then wake up. If I get a text message while the phone is closed during a call the touch screen lights up and it freezes and I can't even end the call I need to open the phone and press end. During a call the only way to ... (continues)
The solution is very simple. I hope your phone has this feature bc my ENV Touch does. When you are in call and want to see the screen just tilt not down going up. Then phone and the screen reappears. I thought this feature was neat I have never seen it before on a verizon phone and I had almost all of them. Hope this helps give it a try. Another great feature I dont know if you noticed there is also a solar panal in the phone so you can see the time in the sun. While in the sun you can clearly see the panal inside. This phone is a lot more innovative than people give it credit for.
Its hard to explain without showing you in person. All I am saying is tilt and the screen reappaears. To give a visual: Picture the direction arrows on a computer. Dont tilt it towards the down arrow but tilt the phone going in the direction of the up arrow. Then the screen works nicely. This feature really impressed me. Let me know if you also notice the neat solar panal on the front screen. Thanks hope I helped.
Holy cow. A solar panal? Does this mean I can generate electric for my entire apartment? Actually no matter how much I titl the screen does not come on. It makes no sense. It should light bavk up by pressing the clear button or the unlock on the side and it doesn't. And I have no idea about any solar panal. This phone is denitintely spacy for sure.
I tried tilting my phone down up sideways and backwards and every angle possible and no screen appears. I don't understand how this could be considered a feature? When you make a call and the screen goes blank there is no possible way to get the screen back on even if you press the unlock on the side. I have no idea what your talking about.
Just fixed mine you need to calibrate the proximety sensor I think thats what someone thought was a solar panel its the small square next to the earpiece it senses when you have the phone at your ear and turns the screen off and when you move it away it turns it back on. here is what fixed mine. Dial (like making a call) ##776472611000 send then it will ask for a code enter 000000 select field tests and proximity cal now it will have a yes or no first you need to set the phone down and put something over the sensor (dark and not shinny) hold it about a half inch above the sensor and press yes it should tell you test pass if not try again i had to do it a couple of times then just press endcall button and it should work
It's ok I already solved my problem. I am sick and tired of accepting referbs that don't work. I called up demanded a brand new phone and shazamm it appeared the very next day. This one seems to function properly for now.