ZTE C88

i have paid for this particular site to be able to download ringtones and realtones...but when i download the ringtown from the MetroWeb on my phone...it goes strait to the play screen..plays the ringtone and then goes back to the download screen...it does not give me the option for saving...HELP!?!?!? I'm pulling out my hair thinkin' i wasted my money on the phone AND the website...i took my phone to the main metro store and they said my phone was unable to download @ all, which was WRONG...i got it to download the ringtone...just can't save it..i would go back to the store...but they don't know their butt from their elbow..any help would be appreciated.. Thank you