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Motorola Q Global / Q9h


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BBC Issues


Dec 7, 2007, 10:50 PM
Since installing BBC for the Moto Q, I have experienced the following:

1) Weblinks in emails from the BBC email account cannot be activated to view in the Opera browser.
2) Occasionally, when switching or migrating to a new webpage, the device shuts down and reboots.
3) Unable to send pictures as attachments in email.

Remedies to date:
1) Master Reset - did not work
2) Master Clear and reinstall BBC client.

1) was suggested by Motorola
2) was suggested by AT&T

Neither remedy worked. Called Motorola who blamed it on ATT&T and RIM even though their suggestion was to uninstall the client and wait for them to fix it. The support person said the above issues were known issues. Ironic since Moto seems to be blaming AT&T and RIM.

Dec 11, 2007, 3:32 PM
Additional issues post BBC install,
1)McAfee Viruscan Virus Definition Update does not work.
2)Webpages freeze
3)Active Sync has an unresolveable issue after synch is complete.
4)Email notification envelope does not always appear when emails arrive.
5)MyCast Weather does not work.

Motorola says that it is the fault of AT&T & RIM. RIM says that they are working on sending email attachments whereas the other issues depend on Motorola resolving the software integration issues.

Dec 15, 2007, 5:48 PM
I had BBC on my Tilt and while I would say it did work good, I had problems with the data, if I used the net, or chatted on the irc it would knock off the BBC, then unless I did a soft reboot, had trouble bring it back up. So I just dropped it and went back.

Dec 16, 2007, 11:34 AM
Yes it does knock it off but it goes back online automatically... it just can take a few minutes. I did the same thing thinking I had to do a soft reset but found out by just messing with it that it wasn't necessary.

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