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Palm warranty service is a mess


Dec 23, 2007, 11:18 AM
I had to send my 755p back to Palm for a warranty repair about a month ago. Palm states in their RMA email that you must provide insured shipping both ways. It only cost me $33. They also detail that the unit must be well packaged to avoid shipping damages, naturally.
Well, I got it back today. My expertly repaired Palm (not replaced with a new unit) was waiting for me on my doorstep when I got home. I did not know what was in the package and was surprised when I opened it.
In that thinly-padded envelope, in a cardboard sleeve was my utterly destroyed 755p, complete with non-insured shipping label (they didn't use my prepaid, insured return for some reason). I honestly don't see how the unit could have survived given the packaging that Pal...

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