Nokia
Cannot sync with Outlook 2003
My Nokia 6360 died on Tuesday. AT&T sold me a Nokia 6620 the same day and migrated me over to their GSM network. The phone itself is great. However, I have been pulling my hair out trying to get it to synchronize with MS Outlook 2003. I have spent a cummulative 6+ hours on the phone with Nokia Tech Support, who have been USELESS. I have tried USB, Bluetooth (bought a BT USB adapter) and InfraRed. I can successfully sync with my Outlook Express Address book (which only has email addresses), but I cannot sync with MS Outlook 2003 at all. The error message I get from Nokia PC Suite 6.1 (and I've tried 6.2 with the same exact error) is : "Failed to open outlook". One of the Nokia support reps thinks that Outlook 2003 on an exchange serve...
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The Nokia support reps were wrong. I have had a Nokia 6620 from the day they came out and have been syncing with Outlook 2003 that connects with our Exchange 2000 server with no problems at all. I use the USB cable that came with it at work and Bluetooth at home. Personally, I would never give up a Nokia for a Motorola.
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i fixed it this morning! i ended up trying Outlook XP to rule out the phone and other variables. i was able to sync with Outlook XP, but then I had major problems because I had both Outlook XP and 2003 installed. so i uninstalled Outlook XP and still had issues with Outlook 2003. I finally downloaded Outlook 2003 SP1 from microsoft and all my issues went away. I was finally able to sync all my contacts and calendar entries from Outlook 2003 to my Nokia 6620! Beautiful! Now we'll see how well the GSM network is up in Vermont this weekend...
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