The local Verizon people donÃ¢â‚¬™t even want to discuss the problem. I may have to bite the bullet and pay the exit fee --- move to another service provider. I have not been able to talk with anyone from Verizon. The Irritation is there are ads to buy the Droid X for new clients for as low as $89 for 2 year contracts. I understand the get new clientÃ¢â‚¬™s model. How about client retention? Does anyone have input or ideas?
The reason they have to give a better price to new customers than they do for someone who is only a few months into their contract is because even if they extend your contract, the...
If you must, terminate service with VZW. If you are courteous to a rep and explain your situation, you will likely be able to pay off your early termination fee (ETF) in tiered payments, thus saving you from financial woes. There are some absolutely stellar deals out there right now for switching carriers. For example, Sprint is offering a $125 credit per line for all new customers who port a number o...
I don't think this is the case at all. It certainly wasn't when I worked for: Alltel, AT&T and Verizon. A customer eligible to upgrade when I worked at Alltel and AT&T received the same pricing as new customers and until recently at Verizon New Every Two upgrading customers received a better discount than new customers. I believe Sprint had or has a similar upgrade plan as well. The original poster has already received discounted pricing on the Pres. Yes he made a poor choice, but he had a few weeks to correct it. They are not going to discount another two handsets until he is upgrade eligible. Who would?
Joby Dick said:
With any research, you will find that all carriers generally charge existing customers more for phones than new customers
Not all indirect and direct dealers operate the same, but from my personal experience, existing customers usually pay more than new customers. This business model is not exclusive to the wireless industry; in fact, many various industries use this same exact model in order to attract new customers. Keep in mind that obtaining new customers is several times more expensive than maintaining customers, and offering extra incentives, such as cheaper introductory handset prices, justify that statement, because the carriers will purposefully take a larger initial ...