Shop Talk
Just stating the obvious.....
I had a call today with a fairly older man asking my why his wife cannot upgrade like he just did. I look at his profile and see he just completed an upgrade in early April and I was more than happy to see why.
Well, turns out they made an exception for being "such a good customer" of 2 years 🙄 and decided to give his line only a standard upgrade. When I explained that I can only give his wife an exception upgrade he gets pissed and states I am wrong and I better check. He said he wants the same phone he got on his...
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Ang
I hate when people ask for a supervisor. Seriously my supervisor is great and she does her job really go...
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Considering I spend most all of my free time reading csp between calls, after catching up here, I think I can relate. Thats going to soon change now that I have discove...
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OrangeGuy said:
What's even worse is that I cehck his account later only to find that some chick in another center bent over to let this guy analy rape her and give him whatever he wanted. Yeah, I love our customers 👿
Personally, I have to say, I love reps like that. My husband and his brother are on a family line with T-Mobile. They both want Rzrs and the offering price was $179.99 each with a $50.00 mail-in rebate.
Since, we're out of contract, I called into cancellations pretending to ask for the account number and asking if I needed to cancel if I wanted to port my line to Cingular who is offering the 2 Rzrs for $99. Being a rep for T-Mobile (Indirect, though) I know I don't need to cancel a...
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Not personally, but they bitch and whine and lie to get the lastest phone on one of our cheapest plans so they can be happy.
You know, Cingular doesn't even start to make any profit off a new account until 6 months later. That's right, we slit our own throats just to keep a customer happy and they abuse it. Personally, if someone that's been with us for 2 years is going to leave, **** it, they can leave for all I care.
Although I've worked with Cingular for quite a long time, I've only recently signed up with them. And no, it's not a special employee plan. It's a normal consumer plan like everyone else. I have a 700 minute family talk plan (2 lines, me and my GF), 10...
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OrangeGuy said:
In short, most of our customers are nothing special.
Real nice attitude.
I know a lot of loopholes working in this industry for the past 6 years. I've helped certain customers with insurance claims, getting out of etfs and get discounts off of handsets.
I even tell customers if you can't get the help you're looking for from that rep, hang up, call right back and you'll find the next rep more willing to help you out.
It seems to me some reps have a stick stuck up their ass and aren't willing to help the customer at all - constantly putting people on hold/mute, too lazy to look for an answer to a question or transfer the customer around 10 times because no one knows what they are ...
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I can get activation fees waived too by emailing the same help desk and stating the customer "wasn't aware at POS" of the fee.
There has ALWAYS been the fee.. It was just never imposed. Most reps didn't want to go through the hassel of arguing over it with the customer so we never added it. (Only when the customer was being a jerk-off.. LoL!)
Insert Witty Name Here said:...
I know a lot of loopholes working in this industry for the past 6 years. I've helped certain customers with insurance claims, getting out of etfs and get discounts off of handsets.
I even tell customers if you can't get the help you're looking for from that rep, hang up, call right back and you'll find the next rep more willing to help you out.
It seems to me some reps have a stick stuck up their ass and aren't willing to help the customer at all - constantly putting people on hold/mute, too lazy to look for an answer to a question or transfer the customer around 10 times because no one knows what they are doing.
Our job is to make the customer happy and if their request is within
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One hour later, the same voice was on the phone. Guess the answer still didn't change.
Third times the charm, huh? NOPE! Told him the same thing for the THIRD time....
Sad thing is, I answered with my first name every time. If he wasn't so freaking retarded, he would have picked up on the fact he spoke with the same person three times!
We'll give it an hour, perhaps he'll try again.