Shop Talk
Least Favorite Thing to Hear
Curiously, what is your overall least favorite thing to hear when a customer calls/walks in the door? Things like
"I done been cut off and I wants to know why!"
or
"I jus wants to see if I ken get aprooved."
or
"You got dem chirp phones?"
"I done been cut off and I wants to know why!"
or
"I jus wants to see if I ken get aprooved."
or
"You got dem chirp phones?"
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"put your hands up and give me all the money"
or what you said first, kinda even
or what you said first, kinda even
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least favorite thing to hear....
"i've been w/ this company for two years and I want a new free phone!"
Like we owe them something for being a customer.... F that!!!
"i've been w/ this company for two years and I want a new free phone!"
Like we owe them something for being a customer.... F that!!!
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Ok
"I *Aksed* you once, I'm gonna *Aks* you again, when you gonna cut my service on?!"
Yes. I have gotten that repeatedly.
Also, anyone with a Russian accent. Nothing against Russians in general, but everytime a Russian calls me, it's usually like a quadruple escalated sup call.
"I *Aksed* you once, I'm gonna *Aks* you again, when you gonna cut my service on?!"
Yes. I have gotten that repeatedly.
Also, anyone with a Russian accent. Nothing against Russians in general, but everytime a Russian calls me, it's usually like a quadruple escalated sup call.
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Nikoletta said:
"I jus wants to see if I ken get aprooved."
or
"You got dem chirp phones?"
I actually don't mind hearing these.
I think I dislike anyone that comes in here and starts off cursing about how their phone is broken and then proceeds to drop and/or throw their phone on my counter. I'm already thinking, 'Okay, they're about to become more pissed once I tell them I'm not a service center.'
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What's even funnier is this.
When working at a repair center, Cricket sends a customer to us to repair a phone under warranty because they were out of that model to replace it with, and the customer did not want the model they had available. So anyways they come in our store pissed off and they pretty much throw the phone down on the counter odering us to fix it. Saying Cricket told them it would be under F'in warranty. Here's were they get pissed... "I'm sorry sir, but seeing how you just THREW the phone, We will be unable to fix your phone under warranty. Throwing your phone like that is considered customer abuse. LoL!
When working at a repair center, Cricket sends a customer to us to repair a phone under warranty because they were out of that model to replace it with, and the customer did not want the model they had available. So anyways they come in our store pissed off and they pretty much throw the phone down on the counter odering us to fix it. Saying Cricket told them it would be under F'in warranty. Here's were they get pissed... "I'm sorry sir, but seeing how you just THREW the phone, We will be unable to fix your phone under warranty. Throwing your phone like that is considered customer abuse. LoL!
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Shoot me an email, rrwoods@gmail.com
My cell is turned off right now.. gotta pay my bill.
My cell is turned off right now.. gotta pay my bill.
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"What kind of deals do you guys have?"
I feel like telling them, "We're offering two pizzas for the price of one!"
"What's the difference between you guys and a real Verizon store?"
I just wanna smack them.
I feel like telling them, "We're offering two pizzas for the price of one!"
"What's the difference between you guys and a real Verizon store?"
I just wanna smack them.
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craptacularwireless said:
"What's the difference between you guys and a real Verizon store?"
I just wanna smack them.
same for my call center, since we're not directly T-mobile, we're a separate company that works for them.
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Mid_Isle said:craptacularwireless said:
"What's the difference between you guys and a real Verizon store?"
I just wanna smack them.
same for my call center, since we're not directly T-mobile, we're a separate company that works for them.
ACS?
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Easy answer
"You don't have to wait in line?"
Said as if you are guessing at their question with your answer. Most of the time it makes people laugh.
"You don't have to wait in line?"
Said as if you are guessing at their question with your answer. Most of the time it makes people laugh.
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luck ally for me the corporate store down the road sucks ass...they are horrible sales people and don't give two sh!ts about people. they auctually get bothered by people when they interrupt there book or magazine reading. so now we get ALL of there business...the store is closing soon, i wonder why
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Yes. I like your trend 😁. I laughed my ass off on your first post about it 😁.
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That might be a good idea but i'm thinking we may have the problem with a bunch of threads all ending with the header Don't Feed The trolls. But that may not be a bad thing.
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People could browse threads, see that header and decide to stay away. Might make those threads drop quicker.
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"YOU PEOPLES"
You know it's going down hill from there. Puts me on the defensive right away. i hate that term more than anything else. I am not a 'you people'. If you want to say your company or anything else but i am not a 'you people'
You know it's going down hill from there. Puts me on the defensive right away. i hate that term more than anything else. I am not a 'you people'. If you want to say your company or anything else but i am not a 'you people'
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Least favorite thing would probably be nothing.
First thing I say when a customer walks in is something to the effect of "Hello, how are you doing?"
When they don't answer, I know it's not going to be a fun customer.
First thing I say when a customer walks in is something to the effect of "Hello, how are you doing?"
When they don't answer, I know it's not going to be a fun customer.
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And we provide you with cell phone service. Why do we owe you anymore than that? We provide you with a service and you pay for the service. That's the way the world works. 😁
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It annoys me more 'cause I'm on wage, not salary. Salaried employees here tend to clear a LOT more than the frontline reps. 😢
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Here Salary employees can't make double time over time 😁. But they are all managers so of course they make more than the people they manage.
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"You just don't want my business." Is another one I don't like. You think I'm deliberate doing this just to be difficult? I'm paid on commission so it's in my best interest to get this set up for you, really it is.
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I've got a few.
Actually had a guy call and ask once, "How much fo y'alls foe tee dolla plan?"
All the time I get people that walk up and ask either, "How much fo y'all cheapest phone?" or they ask "Gots any free phones?" When I hear this, I know not only is the customer a winner, but also a cheapskate.
When the phone's liquid damage indicator is lit up... "My phone never got wet!" Well.. obviously it did, or the liquid damage indicator wouldn't be lit up.
"I'm not paying this bill" I'm not even a payment center. I don't care if you pay your bill or not. If you don't, your phone will jsut get cut off.
I also love when people try to haggle the price of a prepay payment. I always tell them, "Look. You can pay whatever you want, ...
(continues)
Actually had a guy call and ask once, "How much fo y'alls foe tee dolla plan?"
All the time I get people that walk up and ask either, "How much fo y'all cheapest phone?" or they ask "Gots any free phones?" When I hear this, I know not only is the customer a winner, but also a cheapskate.
When the phone's liquid damage indicator is lit up... "My phone never got wet!" Well.. obviously it did, or the liquid damage indicator wouldn't be lit up.
"I'm not paying this bill" I'm not even a payment center. I don't care if you pay your bill or not. If you don't, your phone will jsut get cut off.
I also love when people try to haggle the price of a prepay payment. I always tell them, "Look. You can pay whatever you want, ...
(continues)
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Sholyhit said:
I hate hearing "I only have $20." and then the customer pulls out a wad of 100's.
Naw, they only have 20 bucks for the phone. The rest is for their drugs. Only problem is, they need to phone to call the dealer. See? It is a big dilemma here. No phone, no hook up, no drugs. 😁
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What is with the "urban" crowd trying to coin 150 phrases for the term "PTT?" I know that the Inuits (Eskimos for those of you that are inept) have more than 150 words that all mean snow... is this a competition?
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But the Inuit words for snow each represent a different kind of snow, different weights, textures, packed vs powder and so on. It's a survival trait because that's something very relevant to them as it SNOWS A LOT in their region.
The PTT stuff is just lazy or stupid.
The PTT stuff is just lazy or stupid.
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You really think it snows in Northern Alaska or Canada? I think it is a conspiracy. And what do you mean "types of snow.. yada yada yada?" Snow is white and falls from the sky, that is all there is to know about it. I looked it up online.
Did you like my Plooky impression? 🤣
I think it is kind of cool that one civilization can be so "advanced" in so many ways, yet seem so primitive to people in our society.
Did you like my Plooky impression? 🤣
I think it is kind of cool that one civilization can be so "advanced" in so many ways, yet seem so primitive to people in our society.
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you forgot to quote just a little part of it and then misconstrue it.....like this
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I can't believe you would exemplify a whole region just because of the weather they have. That kind of discrimination shows how poorly you were raised.
It's this statement that bothers me. To say "A LOT" in capital letters means that you are saying that it happens more often than anywhere else and I think that is an insult to other regions. It's almost as if you are saying they are the superior region. You sound like Hitler.
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I can't believe you would exemplify a whole region just because of the weather they have. That kind of discrimination shows how poorly you were raised.
Nikoletta said
it SNOWS A LOT in their region.
It's this statement that bothers me. To say "A LOT" in capital letters means that you are saying that it happens more often than anywhere else and I think that is an insult to other regions. It's almost as if you are saying they are the superior region. You sound like Hitler.
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now is it my turn to jump in and be like you?
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Oh golly jeepers there. You've gone and quoted their text so that readers can be sure what you are responding to, that's too logical - we are cell reps afterall.
Goodness gracious now I'm gonna have ignore whatever you say because you have attempted to say it in manner that is intelligent.
Ps.
Your impression sucks.
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Oh golly jeepers there. You've gone and quoted their text so that readers can be sure what you are responding to, that's too logical - we are cell reps afterall.
Goodness gracious now I'm gonna have ignore whatever you say because you have attempted to say it in manner that is intelligent.
Ps.
Your impression sucks.
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golly jeepers? come on plooky, we hold you to a higher standard than that. noone says golly jeepers.
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typical black comic over-doing the white guy voice.... plooky is a richard pryor knock-off.
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WOW. I'm truely impressed. I didn't know too many non Canadians knew that kind of information. I'll bet most canadians don't.
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really? that was a lot of work to figure out how many words the inuit have for snow, yakko told me that in about a 5 second joke 7 years ago and i still remember it. same thing with the countries of the world song.
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Most people know why they have alot of words for snow. Most people don't know why.
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Ya. It's not supprising for a canadian to know that kinda stuff. But it is for an american.
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Why does a red LDI void my warranty?
Why is there a deducitble just because my phone's out of warranty?
& then, there's the person who wants to complain for 10 minutes at the outset of a call about how much time this has taken & how busy they are. They are the ones that answer yes or no questions with monolouges...
Why is there a deducitble just because my phone's out of warranty?
& then, there's the person who wants to complain for 10 minutes at the outset of a call about how much time this has taken & how busy they are. They are the ones that answer yes or no questions with monolouges...
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Here's a few,
"But it says free* on the flyer." --Then they proceed to get pissed off when they re-read it and it says next to the * after mail in rebate.
"What does mail in rebate mean?" --another well hated phrase I hear. Usually follows the above.
"What do you mean I have a $750 deposit!?" --Most common.
"But it says free* on the flyer." --Then they proceed to get pissed off when they re-read it and it says next to the * after mail in rebate.
"What does mail in rebate mean?" --another well hated phrase I hear. Usually follows the above.
"What do you mean I have a $750 deposit!?" --Most common.
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"I don't want to extend my contract, and I want one of them $20 phones!"
I had a guy come into my store who (from looking at the memos on his account) had been calling into Care during the previous week multiple times to try to get a deal on a razr. He had already upgraded recently so the cost to him was over $300. He comes into my store today and says he lost his phone. He doesn't want to extended his contract....he just wants one of dem $20 phones. I tell him the basic Nokia candy bar is $129.99. He is also past due on his bill and starts yelling at me about how he drove all the way across town and why the hell won't my company sell him a phone when his bill is past due?
"Well, the only thing I can figure sir is that (my company)...
(continues)
I had a guy come into my store who (from looking at the memos on his account) had been calling into Care during the previous week multiple times to try to get a deal on a razr. He had already upgraded recently so the cost to him was over $300. He comes into my store today and says he lost his phone. He doesn't want to extended his contract....he just wants one of dem $20 phones. I tell him the basic Nokia candy bar is $129.99. He is also past due on his bill and starts yelling at me about how he drove all the way across town and why the hell won't my company sell him a phone when his bill is past due?
"Well, the only thing I can figure sir is that (my company)...
(continues)
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Can you sell him a phone if he pays for it outright in the store? I undstand you can't bill it to his account if he's overdue (we are the same way). We can sell him a phone if he pays for it in the store (cash or credit card).
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Print the following out:
After each 'F' place an 'e','i', or 'o'
F
F
F
F
F
F
F
...what was it?
The phone number of the last customer you helped...
After each 'F' place an 'e','i', or 'o'
F
F
F
F
F
F
F
...what was it?
The phone number of the last customer you helped...
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Anytime a customer says
"there is something wrong with my bill"
"is there any discount on the phone"
"I mailed my payment in a day before its due and i want to know why my phone is cut off?"
Like we control the mail here
"there is something wrong with my bill"
"is there any discount on the phone"
"I mailed my payment in a day before its due and i want to know why my phone is cut off?"
Like we control the mail here
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Last one I can think of:
"I'm a (doctor/lawyer/whatever), I charge $XXX.XX/hr, and I will be sending your company a bill for my time!"
Have fun with that buddy.
"I'm a (doctor/lawyer/whatever), I charge $XXX.XX/hr, and I will be sending your company a bill for my time!"
Have fun with that buddy.
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Hehe. Thats funny. I could see that question if you were an indirect dealer that carried a few different providers.
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I'm an indirect dealer and I get that all the time. Thing is, I ONLY sell Verizon.
Because because our company's name has "cellular" in the title, all these geniuses around here think it says "Cingular"
And under the sign that says our store name is a HUGE VZW logo. And too many to count all over the showroom. Some people just... 🙄
Because because our company's name has "cellular" in the title, all these geniuses around here think it says "Cingular"
And under the sign that says our store name is a HUGE VZW logo. And too many to count all over the showroom. Some people just... 🙄
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and i have clamidia. you should get that checked.
2 things you don't want to hear from someone walking into your store. not from personal experience, just imagining.
2 things you don't want to hear from someone walking into your store. not from personal experience, just imagining.
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"Here's the situation."
"Well let me explain what's been going on."
"I been on the phone with you people for 30 minutes (which inevitable becomes 2 hours after about 10 minutes, and 5 hours after ten more minutes.)
"Well I was just on the phone with xxx (another agent with the company) and we got cut off, I just want to talk to them again." We don't have direct lines. That and half the time what xxx told them was wrong.
"Well let me explain what's been going on."
"I been on the phone with you people for 30 minutes (which inevitable becomes 2 hours after about 10 minutes, and 5 hours after ten more minutes.)
"Well I was just on the phone with xxx (another agent with the company) and we got cut off, I just want to talk to them again." We don't have direct lines. That and half the time what xxx told them was wrong.
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