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To all Sprint Telesales agents..

famoussasjohn

Jun 20, 2011, 12:46 PM
Please stop telling customers they are going to get their phone overnight or in 24 hours. Seriously, learn the policy. It takes 2-5 business days for all orders. The shipping option isn't the order processing time-frame. Evil or Very Mad Tired of dealing with the customer complaining because an agent said they would get the very next day..
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Drea_LX

Jun 20, 2011, 1:01 PM
The only department that next days is Asurion
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famoussasjohn

Jun 20, 2011, 1:05 PM
but only for a fee right?
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Drea_LX

Jun 20, 2011, 1:22 PM
Depends on the situation... If the cust makes a big deal about it they waive it otherwise its $20
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famoussasjohn

Jun 20, 2011, 2:18 PM
That's annoying. If they want it so damn quick, just shut up and pay the fees. Evil or Very Mad Maybe next time don't go swimming with your phone? Very Happy
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Lord Azrael

Jun 20, 2011, 3:54 PM
If it's on a saturday, though, they slam that $20 fee.
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Drea_LX

Jun 20, 2011, 7:27 PM
Nah it was a tuesday
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guitarhero73

Jun 20, 2011, 2:27 PM
If they go through phoneclaim.com, they can get free overnight shipping.
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Drea_LX

Jun 20, 2011, 2:45 PM
Nope! I had to pay $20 when I had to replace my optimus and i did it online
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Lord Azrael

Jun 20, 2011, 3:55 PM
Was it on a weekend?
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smazi

Jun 20, 2011, 5:59 PM
Dunno about telesales, but when I did my web order, I got my phone the next day.
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QueenDread

Jun 22, 2011, 12:52 PM
You are probably located near a distribution center and/or ordered your phone before the cut off time. Shipping via website and telesales are the same.
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melrhodes

Jun 22, 2011, 8:42 AM
We don't tell them we ship overnight.

We have strict policies here. Tell the customer they will get the phone overnight and you're fired.
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famoussasjohn

Jun 22, 2011, 12:21 PM
provide the details for saying overnight policy and not to say it.. I got a pissed because it has been going on all week so far with telesales orders. I said "ways to fix this, don't say overnight, inform customer of 2-5 business day policy for all orders." Very Happy

When a customer chats in for order status, and there are no notes of a previous conversation, assumption will be put on Telesales because from the looks if it, you guys were the last and only people to help them with their order. I personally think it is India that is doing this..because they always complain about speaking to someone they can't understand.
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Drea_LX

Jun 22, 2011, 2:52 PM
We dont have telesales in India... they're in the Philippines
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famoussasjohn

Jun 22, 2011, 4:06 PM
Eh, either way. Laughing IRT's allow me to vent..
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melrhodes

Jun 23, 2011, 11:34 AM
Yeah. Those agents always give us trouble.
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kittie

Jun 22, 2011, 7:59 PM
Ahhh.. Same old, same old...
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