Wrong Care Transfers
Dear customer care reps,
Im sick of taking your garbage calls. Just because you dont want to take the sh**ty call doesn't mean you can pass it on to telesales. Do you not realize that we work off of conversion rates?
And yes I realize its not ALL care reps that do this, but for you lazy bas***ds that do, do your fu**ing job, Im not your mom and Im not going to clean up your mess.
Did I not say that I realize not all care reps transfer incorrectly?
How about you do your job and transfer to the correct dept.
But a lot of us? We're getting tired of taking calls from sales who immediately want our IDs and get pissed at us for refusing to transfer them to another department or for correctly refusing to take a call that sales themselves, according to the notices we get from corporate, is more than able to do- they just don't want to deal with it or have angered the customer and want to shift it on someone else.
Had the same thing happen with Finance, Tech support, etc, etc. Not just sales.
=P Thing I'd love sales to do though? Stop promising to waive things you know can't be waived, it becomes a 20 minute argument and headache for us.
Just like not all care agents suck.... just most
I love those agents and they make my day. Or the ones who go, "Check on this for me, will you? I want to make sure I'm right and can tell the customer such."
The ones who go, "Well, do this for me or I can't have my sale." or "I dont' want to tell them no/don't want them yelling at me anymore"?
Not so much.
In the end, we're all employees trying to earn a living in a heartless industry.
Vent all you want, but please try not to out and out insult my department when doing so.
In those calls? I have no problem transferring the cust to Acct Services to cancel.
Dread is a Gemini... you don't wanna piss off a Gemini. Just ask Drea. lmao
Really? Care Reps: Isnt it a policy that you dont quote price?
We're not supposed to give price quotes on phones/accessories.
Ask me if I do it anyways, thought.
cust: i live in wasington
me: your phone number says kansas
cust: yeah your sales did it
me: dumb a@@ sales agents again
I just do it because I don't want to jack my transfer rate and, yeah, because I'd rather give as close to perfect and accurate info as possible; and I tell them that too.