Shop Talk
I've had somewhat of an epiphany....hopefully this will spread...
I had a young kid in here just a minute ago, just super uneducated and asking the "dumbest" questions.
Why are they dumb questions? Is it because WE know the answers and THEY don't?
Here's the epiphany -
WE WORK IN THIS BUSINESS. We research and read articles and go to trainings and learn new things EVERY SINGLE DAY. These people...our customers...they DON'T. We're here to educate the uneducated. Yet, we hate them for being so "stupid".
Granted, some people just lack common sense, and that's very sad for that person and super frustrating for us.
My point is, we say customers are stupid, retarded, and any other synonym you can think o...
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Try again.
He doesn't know how it works, I've told him that his google account is not something a carrier has access to and that he should reset his password if he can't remember it. However when you set it up, the phones will tell you to make sure you save your password somehow. What about my previous statement says anything of ignorance to you. I actually happen to throughly enjoy educating people on things they don't know about. It pads my ego, which admittedly is pretty big. I can't stand people who think they are owed something however and d...
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I do agree with your statement though. I never am frustrated when I have to help someone learn something. It's when I feel like I'm parenting a five-year old that I get frustrated.
Example:
Cust: I was told this phone was free so why is there an upgrade fee for it?
Rep: The was no charge for the phone but to get the phone for no cost you had to upgrade and that does have a fee per your terms and conditions.
Cust: Oh. I wasn't told that....
Stupid: Educated or not on the topic, refuses to accept the truth of the situation and believe that no matter what they agreed to they are not responsible for things. (high percentage of callers fit this group)
Example 1:
Cust: I have unlimited text messaging so why am I being charged for text messages to South Korea?
Rep: Because your plan is for unlimited domestic text messag...
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"I cannot bill it to the account, if I do not have any in stock."
You kinda give up on humanity, sigh, and get on with the fact most humans when alone and they have too much time to themselves are silly foools.
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In some cases, yes, that's how it is.
But not all.
Some customers are just plain totally clueless, AS CONSUMERS.
These days, in order to protect yourself as a consumer, you have to do a certain amount of research and educate yourself about certain products and services so that you know what's important, what isn't, and even just how the whole thing works in general, particularly when it comes to technology. This is true of cars, for example. Everyone who owns a car (and presumably drives it) has to know certain ba...
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There is no excuse for these people.
customers don't know what we know?
lol apparently you don't deal with reality...for example
i just got off the phone with an older gentleman that was calling in to change his rate plan back down to ft550, he WAS at the beginning of the phone call on the ft700 & says that he wants to move down. so i told him i didn't recommend it. he asks why, to which i reply well sir, one of your lines is grossly going over 550 mins, you would incur overages if you lower your rate plan.
so he asks, well how long have i been on the current rate plan? i told him a month because he went over the ft550 last month & called in a week before his cycle ended & had his rate plan moved ...
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