Shop Talk
words i hate the most...
iphone
unfortunately
however
upgrade
data + plan
requirement
mandatory
🤨 eventually they look like they're even spelled wrong....
unfortunately
however
upgrade
data + plan
requirement
mandatory
🤨 eventually they look like they're even spelled wrong....
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wow....that's an extensive list. here's my list of words and phrases.
Personal responsibility
Valid charges
I never used the internet, only the web.
Better Business Bureau
I'll get a lawyer.
Good luck getting me to pay.
Texteses
Personal responsibility
Valid charges
I never used the internet, only the web.
Better Business Bureau
I'll get a lawyer.
Good luck getting me to pay.
Texteses
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mine are:
charging port
E as in internet
You people
where is the address bar
just not working
this has a battery
You violated the terms
charging port
E as in internet
You people
where is the address bar
just not working
this has a battery
You violated the terms
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"you people" i should've added that to my list too. "why does your site work?" "why are you making me get the data plan" .......welp.
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Isn't it great 🙂 I swear that the people that call in are not only the source of happy pills in call centers but also the lack of empathy lol
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HAHA I agree. they're also the source of much wanted (and possibly needed) happy hour lunch breaks with a margarita 🤣
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"eligibility". i can never figure out how many i's are in that word, i have to slow down while i'm notating and really think about it. "shortcode". premium texting. ugh. "there's no way i went over my minutes!" yes, there is, and yes, you did. "they didn't tell me that getting the free phone would extend my contract!". yes, they did.
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oh no, that's awful ☹️ i don't know how long i would last on the phones. gum chewing period is a major major pet peeve... and now that i've said that i realize i sound like i have a lot of them. oh well 😕 but no really, the smacking, it triggers the gag reflexes
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I agree, it's the chewing and smacking of anything eeewwww! Some don't even try and hide it they just crunch and talk and ruffle bags all at the same time I try to fix their phone
☹️
☹️
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poor thing ☹️ do you ever lose your temper and ask for them to refrain from eating while on the phone? i think i would...
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I try to frustrate them by everytime they say something I will ask them to repeat themselves a lot so that they don't have time to take another bite lol I make it into a game.
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HAH! that's a good idea!
see...example
ditzy kiddie: ok why did you add that fee?
(the data plan)
me: I did not add the fee.
see...example
ditzy kiddie: ok why did you add that fee?
(the data plan)
me: I did not add the fee.
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Nice 🙂
I like asking questions after their questions
ex:
so you want me to hit enter?
me: Do you want to enter what you typed?
If the customer is rude my goal is to make them feel stupid for everything they ask 🙂
It so brightens my day and man my notations are amazing
I like asking questions after their questions
ex:
so you want me to hit enter?
me: Do you want to enter what you typed?
If the customer is rude my goal is to make them feel stupid for everything they ask 🙂
It so brightens my day and man my notations are amazing
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So do I click next?
me: Is it asking you to click next?
some people are below the common sense line
me: Is it asking you to click next?
some people are below the common sense line
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If only I was allowed to notate on an account what some of the customers say or ask....but we're not allowed to notate anything that makes them look stupid or rude or anything other than amazingly great people. ☹️
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I am sure I am going to get caught but man I have read some funny notations it inspires me
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could be worse, like the drunks that decide to go to the bathroom while talking to you.
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lol I wish I could get drunk people...I get the people that are all stoned and try to fix their data devices lol man sometimes I can hear the bong in the background I think drunks are more funny
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No, the thing that i hate is when the cust uses the restroom while on the phone. And TELLS you!!!
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And expect you to understan dfully what they said with their maouth for of whatever!!!!! 🙄
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you've experienced nothin till one of them calls you after a night of binge drinkin & pukes in your ear while you have them on a silent hold....got that one yesterday 😡
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1 you will lose all your customers
2 what does it mean when it says requires $29.99 data pack
3 (go through whole order process) wait I have to have a card to order online?
4 I have been with the company for __ Years, and you aren't going to give me 3 Incredible for free when I just upgraded 4 months ago?
gahhhhh lol
2 what does it mean when it says requires $29.99 data pack
3 (go through whole order process) wait I have to have a card to order online?
4 I have been with the company for __ Years, and you aren't going to give me 3 Incredible for free when I just upgraded 4 months ago?
gahhhhh lol
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Oops i forgot
5. customer asks me a question that they already know the answer to, like "can you port my number" without telling me the number then I say sure we should be able to no problem! Then they say "Oh well the verizon store yesterday said no"...
5. customer asks me a question that they already know the answer to, like "can you port my number" without telling me the number then I say sure we should be able to no problem! Then they say "Oh well the verizon store yesterday said no"...
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Oh yeah the I have been a customer for XX years.
Another one is "Do you know who I am?","I'm Judge so-and-so","I am City Council Member so-and-so","I am General so-and-so", I think everyone gets the point.
Another one is "Do you know who I am?","I'm Judge so-and-so","I am City Council Member so-and-so","I am General so-and-so", I think everyone gets the point.
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I hear ya my wompwomp. Required just ticks me off! And when they say well I don't know what I want my phone to do. I just want a phone.
Best one today. Customer: How do I add the phone to the cart?
Me: Do you see a red tab that says, add to cart?
Customer: Yes.
Me: Great. Click on add to cart. 🙄
Best one today. Customer: How do I add the phone to the cart?
Me: Do you see a red tab that says, add to cart?
Customer: Yes.
Me: Great. Click on add to cart. 🙄
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When it says required data or messaging plan, is it really required?
I don't need the internet on my blackberry, I just like if for the calendar.
I also hate the word IPhone.
Why is your dept's number on the website if you can't match their prices?
Well (insert any other wireless provider) won't make me pay for the internet on my new smartphone.
So, what kind of deal can you offer me to get me to stay with your company?
I don't need the internet on my blackberry, I just like if for the calendar.
I also hate the word IPhone.
Why is your dept's number on the website if you can't match their prices?
Well (insert any other wireless provider) won't make me pay for the internet on my new smartphone.
So, what kind of deal can you offer me to get me to stay with your company?
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"what happened?"
Frequently said when I give a customer a set of instructions that they weren't paying attention to. A more appropriate response would be, "excuse me?" "pardon me?" or "I'm sorry, can you repeat that?".
But "what happened?" NOTHING HAPPENED BECAUSE YOU WEREN'T F'ING LISTENING! 👿
Frequently said when I give a customer a set of instructions that they weren't paying attention to. A more appropriate response would be, "excuse me?" "pardon me?" or "I'm sorry, can you repeat that?".
But "what happened?" NOTHING HAPPENED BECAUSE YOU WEREN'T F'ING LISTENING! 👿
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freaking A ppl, its called text messaging, or just text. These english words have been in the language so don't give me that, I'm old and I don't understand the lingo crap!
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Words I hate hearing over the phone:
*I've been with your company for like, GOD, YEARS, 🙄 (and when I check the account, the start of service is 2007 or 2008 🙄 ) I deserve to get this $500 phone for free!
If we say no, there's a follow-up to that:
*Then I might as well cancel my account and go somewhere else who can give this for free!!!
Pfft.
*I've been with your company for like, GOD, YEARS, 🙄 (and when I check the account, the start of service is 2007 or 2008 🙄 ) I deserve to get this $500 phone for free!
If we say no, there's a follow-up to that:
*Then I might as well cancel my account and go somewhere else who can give this for free!!!
Pfft.
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"Let me talk to your supervisor."
"I didn't give them permission to charge me that!"
"How did I use up my spending limit?"
"Will the data plan be cheaper if I get rid of the internet?"
"This is my fourth replacement phone."
any words which are drowned about by children screaming, dogs barking, or domestic disagreements
"I didn't give them permission to charge me that!"
"How did I use up my spending limit?"
"Will the data plan be cheaper if I get rid of the internet?"
"This is my fourth replacement phone."
any words which are drowned about by children screaming, dogs barking, or domestic disagreements
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"let me talk to your supervisor."
are you kidding, i LOVE hearing these words! it's usually what i've been waiting for them to say for at least 5 minutes. sometimes you can speak in code all you want, but they just don't get it. "there's nothing I PERSONALLY would be able to do to adjust these charges, I DON'T HAVE THE AUTHORITY."
are you kidding, i LOVE hearing these words! it's usually what i've been waiting for them to say for at least 5 minutes. sometimes you can speak in code all you want, but they just don't get it. "there's nothing I PERSONALLY would be able to do to adjust these charges, I DON'T HAVE THE AUTHORITY."
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"I just have a quick question!"
Argh how I hate it when a customer interrupts me with those words!
It's either a dumb question, or a question they already know the answer to. 👿
Argh how I hate it when a customer interrupts me with those words!
It's either a dumb question, or a question they already know the answer to. 👿
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Those are good especially when you have a line of people in the store and you need a sign-in sheet.
Everyday
Cust: "I just have a quick question"
Me: Please sign in and we will be with you shortly.
Cust: but I have just a really quick question.
Me: I understand,but so does everyone else who is signed in.
Some one who is already signed in: You can't skip me to help them. Where is your manager?
Riot Starts in store over sign-in sheet.
Everyday
Cust: "I just have a quick question"
Me: Please sign in and we will be with you shortly.
Cust: but I have just a really quick question.
Me: I understand,but so does everyone else who is signed in.
Some one who is already signed in: You can't skip me to help them. Where is your manager?
Riot Starts in store over sign-in sheet.
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"Cut-on" (semantically impossible)
"Textses" (WAT)
"Foxfire" (unless referring to Foxfire books)
"Beep-beep" (unless referring to the Road Runner)
"Reimburse" (usually followed by an avalance of bullshit)
"Textses" (WAT)
"Foxfire" (unless referring to Foxfire books)
"Beep-beep" (unless referring to the Road Runner)
"Reimburse" (usually followed by an avalance of bullshit)
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Reimburse followed by "data charges on my kids line because little Johnny would never download a game on his phone"
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"I swear, she has no interest in The Sims or Miley Cyrus! Refund this now!"
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I hate them too Wompie.
Actually the word that gets me is definitely. It grinds my gears to see it spelled with an A.
THERE IS NO A IN DEFINITELY.
here is an easy way to remember that.
IF you put an A in difinetly ...
then your definitely an A hole.
😈 👿 😈
Actually the word that gets me is definitely. It grinds my gears to see it spelled with an A.
THERE IS NO A IN DEFINITELY.
here is an easy way to remember that.
IF you put an A in difinetly ...
then your definitely an A hole.
😈 👿 😈
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Note....I spelled it wrong the last time.
Someone shoot me...
this is a bad bad omen for the day
Someone shoot me...
this is a bad bad omen for the day
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Irreguarless. Reguarless means without reguard to
Irreguardless would me not without regaurd to.
Irreguardless would me not without regaurd to.
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"I've been a LOYAL customer for years.."
*Emphasis on LOYAL and YEARS (as if it makes a difference? If you're not eligible, you ARE NOT, if your bill is due, it IS DUE..and so on)
*Emphasis on LOYAL and YEARS (as if it makes a difference? If you're not eligible, you ARE NOT, if your bill is due, it IS DUE..and so on)
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how about Cellphone
yes that would be the 5 digit number that we mail your bill to 😳
no, it comes after the @ and before the .com 🙄
ooo.... even better... YES it's the number that your home phone rings on!!!!
yeah, it's sooo not the 9 digits assigned to you at birth....
OMG, you figured it out... it's the number that makes the little phone in your hand ring!!!
Prize for the winner! 😁
yes that would be the 5 digit number that we mail your bill to 😳
no, it comes after the @ and before the .com 🙄
ooo.... even better... YES it's the number that your home phone rings on!!!!
yeah, it's sooo not the 9 digits assigned to you at birth....
OMG, you figured it out... it's the number that makes the little phone in your hand ring!!!
Prize for the winner! 😁
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