Shop Talk
my accent
i have an accent and i work at a call center, but it is not thick in person, but i think that over the phone it is amplified, and i think a lot of customers who call think im in another country and hang up on me ☹️
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do you get a lot of hang ups. It shouldn't really matter, my brother in law has an accent and works in a call center and he does really well.
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ok, maybe not a lot of hang ups, but i can hear my accent over the phone lol
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maybe you should impersonate a different accent that people would like better...i do it all the time sometimes and it makes a difference
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I don't necessarily discriminate because of accent but i will hang up if i don't like the sound of a cc rep when they answer. Especially if i need something out of the norm done and they don't sound like they are having a great day or they just generally sound miserable or dopey 😉
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afroman4 said:
maybe you should impersonate a different accent that people would like better...i do it all the time sometimes and it makes a difference
🤣
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i think sometimes it depends upon the type of accent because as a person without one, for me the hardest to understand is an asian accent. But an english, aussie, south african carribean accents aren't so bad.
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just passed the last couple hours thinking about it, and i realized that its not so bad
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If it makes you feel better, I have no accent at all and still got accused of having one once. The guy was from San Francisco and kept insisting that he couldn't understand me and I "must be in the Phillippines somewhere." I escalated him, but before I did, I asked the team lead "Hey, quick question: do I have an accent?"
"No," she said, sounding confused.
"Cool, thank you."
I checked the notes five minutes later and she had noted 'customer stated that previous rep had an accent; however, I talked to her and she does not have one. customer had no real issue, just wanting to pick a fight.'
I could've hugged that lady.
"No," she said, sounding confused.
"Cool, thank you."
I checked the notes five minutes later and she had noted 'customer stated that previous rep had an accent; however, I talked to her and she does not have one. customer had no real issue, just wanting to pick a fight.'
I could've hugged that lady.
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Since I was born in Texas, raised in Kentucky, and currently live in West Virginia, I would be totally fine with someone saying I have a southern US accent. But Filipino? 🤨
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