Shop Talk
This is a business phone.
me: Thank you for calling --------. My name is --------. How can I help you
cx: my phone was stolen
me: Sorry to hear that, I'll be happy to assist. (ask all preliminary questions)
When did this happen?
cx: 2 months, AND THIS IS MY BUSINESS PHONE SO YOU NEED TO GET IT OUT FAST!
me: 😳 😡 👿
Why do people think we are so stupid that we think that they will wait 2 months to file a claim for a business phone that is so important and is causing them to miss money? Then they get upset when I have to tell them that since they waited more than 60 days to file their claim, we...
(continues)
I'm not buying a new phone! That's ridiculous!
Okay, let's give the insurance company a call. They can have a phone out by Wednesday.
No, I need a phone today.
Okay. Well, we have these for $150...
Lost count 5 years ago how many times I've had this conversation.
I don't know about you, but if not having a phone was really costing me thousands per day (and I wasn't just playing Johnny bigshot in a cell phone store), I'd pay the $150 to get a working phone and go from there.