Shop Talk
How much power do you have
mrpmpfan said:
If a customer calls in with a Blackberry I am an endless source of help. However if that same customer calls in with an iPhone, Windows Mobile Device, Nokia Smartphone, or a Palm phone I can still help only if the customer is smart enough to navigate their phone.
yup i'd say that last stipulation makes it pretty limited đ
However I've been here long enough as well that at times I have to tell customer care what needs to be done tohelp the customer.