Shop Talk
I work for Motorola, and you're going to give me a new aircard!
So we have this customer enter the store with two kids in tow.
M= Me
C= Customer
M: How can I help you?
C: Oh, you're going to help me! I work for Motorola, and I have one of these wireless cards and you need to upgrade me to the new USB version. Here is the card's number.
M: ...alright. Is the account in your name?
C: (looking at me like I just asked what color his third eye was) NO. I said I work for Motorola, the card is obviously under their name.
M. Then I'll need the last four of their taxID and the password to verify that you are authorized on the account.
C: You don't need that. I have a ton of coworkers and they just went into the store and the people switched stuff around on the numbers in their syst...
(continues)
M= Me
C= Customer
M: How can I help you?
C: Oh, you're going to help me! I work for Motorola, and I have one of these wireless cards and you need to upgrade me to the new USB version. Here is the card's number.
M: ...alright. Is the account in your name?
C: (looking at me like I just asked what color his third eye was) NO. I said I work for Motorola, the card is obviously under their name.
M. Then I'll need the last four of their taxID and the password to verify that you are authorized on the account.
C: You don't need that. I have a ton of coworkers and they just went into the store and the people switched stuff around on the numbers in their syst...
(continues)
...
act like you are going to help him/her
get their name cell phone #.
ask what Motorola location they work at?
contact that location and tell them that this person was in your store raising hell and cussing.
they are an AMBASADOR for the Motorola company...
companies frown on this. did you get the security video, post to youtube
get their name cell phone #.
ask what Motorola location they work at?
contact that location and tell them that this person was in your store raising hell and cussing.
they are an AMBASADOR for the Motorola company...
companies frown on this. did you get the security video, post to youtube
...
Menno said:
I really don't get why customers think that they will get anywhere by treating the salesperson like crap..
I'm pretty good at calming them down and getting them to buy but if they remain irrate and have no account access f them.
that, and if he actually worked for a corporation,
Yeah, who knows who the hell he works for. He doesn't want to provide identification or information to verify the account. Not your fault. I totally agree. Let's share a cup of cocoa.
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It's like the people who call in to the insurance company and say I am loosing a million dollars a day by not having my phone right now. Come on get a grip, if you were really making a million dollars a day you would be atleast smart enough to know that if you just went out and replaced your 200.00 phone yourself then you would only loose 200.00, not a million dollars a day.
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