Shop Talk
The day turned on a dime
The morning went well. Got a few contracts. Several accessories.
A guy comes in asking to exchange a headset he didn't buy from my company. It was broken. I offered him a great deal on a replacement. The threw a fit and started screaming about customer service.
Next guy comes in claiming that corporate is going to give him 2 free storms and extra accessories free as well (not just the ones included with the phone). He want the car charger, case, and bluetooth for free. First off, even with a $100 NE2 credit, you won't get 2 free storms. Second...screw that on the accessories. I said I would do both phones for $100 out the door and I could do a small discount on accessories. He stormed out calling me names.
That was 2...
(continues)
A guy comes in asking to exchange a headset he didn't buy from my company. It was broken. I offered him a great deal on a replacement. The threw a fit and started screaming about customer service.
Next guy comes in claiming that corporate is going to give him 2 free storms and extra accessories free as well (not just the ones included with the phone). He want the car charger, case, and bluetooth for free. First off, even with a $100 NE2 credit, you won't get 2 free storms. Second...screw that on the accessories. I said I would do both phones for $100 out the door and I could do a small discount on accessories. He stormed out calling me names.
That was 2...
(continues)
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At least you had down time today. For me it wouldn't stop the longest time we had between customers was 5 minutes. It was fine in the morning just a couple customers, did some homework in between and then all of a sudden had 4 people waiting for me and I'm all alone until 10:30. By the time the next person got in there were 8 people just to see a tech. Every time we clear people out another 4 or 5 show up. The customers weren't too bad, no escalations and only a few that just didn't understand anything I told them. On top of all that one of the closers had to go to the hospital complaining about sever pain (most likely a kidney stone) so there were only 3 of us on a day there should have been 5.
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I love those days. At least time goes faster than a crawl. It SUCKS when you are sitting there with NOBODY coming in. Especially this weekend when it was in the 70s here.... 😛
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