Shop Talk
And so it begins...
Back-story is that we set up most of the activations that we have done in the past month as "delayed activations", set up to start working today.
First thing this morning, the phone rings.
Me - Thank you for calling ****, my name is ****. How can I help you?
Crazy Christmas Customer - Hi, I needed to find out if the phone I bought is active. It was supposed to be active today...Do you need the number?
M - [Before even pulling up the account] Have you tried making a call with the phone?
CCC - No.
M - 🙄 Okay, get the phone and make a call.
CCC - Do I have to turn it on to do that?
M - 😳 😳 😳 [Tries to gather himself] Yes, ma'am. You have to turn the phone on in order to make a call. So go ahead and powe...
(continues)
First thing this morning, the phone rings.
Me - Thank you for calling ****, my name is ****. How can I help you?
Crazy Christmas Customer - Hi, I needed to find out if the phone I bought is active. It was supposed to be active today...Do you need the number?
M - [Before even pulling up the account] Have you tried making a call with the phone?
CCC - No.
M - 🙄 Okay, get the phone and make a call.
CCC - Do I have to turn it on to do that?
M - 😳 😳 😳 [Tries to gather himself] Yes, ma'am. You have to turn the phone on in order to make a call. So go ahead and powe...
(continues)
...
Wait till the day after Christmas when no one knows how to use what they got on Christmas Day.
...
yeah, I was going to have it off, but had to switch with someone else. NOT looking forward to it...Not to mention all of the exchanges that will be done over the next week.
...
Alright is it plugged in? Ok plug it in. Now do you see the menu screen that says Mr. 3000?
...
