The death of do-it-all nice guy.
Ok, here's my rant-
I love working in wireless. I thrive in the midst of all this technology. It excites me so much it puts a twinkle in my eye. He's the problem though, after doing this for 7 years with 3 different companies, I know darn near everything there is to know about cell phones and troubleshooting. Desptie the fact I work in a Svc/Rpr store, I still find myself doing all the customer svc, troubleshooting, and billing issues. Why?? Because I help every customer that walks through the door. It is my job to assist customers. My cohorts have a way of picking and choosing who they want to help. If a customer walks in with a bill in their hand, they get ignored until I step in and help them. It hurts my numbers, bi...
Next time someone walks in the door, look busy and direct the customer to your co-worker. what is he/she going to do? Tell them no?
Now that I'm at a better company, if it is a busy day and someone comes in who bought from another associate, I figure out who they originally worked with (by asking, looking in POS, etc) and make the guy who got paid on the sale...
Now your doing the work they way it should be done. You are provideing customer service in a awsome way.
Think about it this way.
If you help XYZ custy with a bill pay and you ask him are you happy with current bill, phone service whatever. Talk him up into a new plan and be nice. Even if he does not buy now that person will remember you.
I once helped an pissed off old guy with his US Cell Star TAC when I worked at RadioShack. His phone was dead and needed a new battery cover. We had an old demo phone cover that just happend to fit his. Afte...
Who the hell do you work for that you made that much off of that little, cause I want to go work there.
He doesn't mean he made $1,100 in commission, but it was a $1,100 commissionable sale that went twords his total commission.
For 5 phones, plus accesorrys, I think that's low tho....
Where you are failing is that you do not seem to be asking these customer to do two basic things.
Make sure you give them your card and :
1) ask them that the next time they come in to do an upgrade or add a line to their account, ask specificly for YOU.
2) network your customers. ask them for their friends business, their company's business, etc. get referrals. get phone numbers.
It's your money, go get it. Make sure your name is on their mind when they are talking about phones to their friends. You've got a talent for customer service that your coworkers don't seem to have. they are ...