Shop Talk
No I don't thats why I pay insurance
Why do people find it so hard to believe when they put insurance on a phone they still have to pay a deductible? They seem to think just because they pay insurance they are automatically entitled to a new phone.
When you go to the doctor, you pay a deductible. When you get into a car accident, you pay a deductible. Why would phone insurance be different?
When you go to the doctor, you pay a deductible. When you get into a car accident, you pay a deductible. Why would phone insurance be different?
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It's not because they pay Insurance fees that they feel entitled. They feel entitled to a new free phone just because.
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you're talking about cell phone customers. Did you forget so soon that they are "entitled" to a free replacement.
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My favorite is when you are explaining the cost of insurance (or protection plans) to them and how much you can save if something does go wrong.
you say that Asurion will end up being 131 over the two years, 50 deductible and so it will end up being 181 to replace their EnV2 if something goes wrong.
Customer: But the phone is only $99
Me: no, the phone is $330, you got a discount on it for signing a two year contract.
Customer: So I am basically paying the cost of a new phone if something goes wrong.
Me: No, you are paying 1/2 the cost of your phone if something goes wrong, or you can pay ____ (our protection plan) and it will be less than half.
Customer: I don't get it. If my phone breaks, I just have to sign up for a...
(continues)
you say that Asurion will end up being 131 over the two years, 50 deductible and so it will end up being 181 to replace their EnV2 if something goes wrong.
Customer: But the phone is only $99
Me: no, the phone is $330, you got a discount on it for signing a two year contract.
Customer: So I am basically paying the cost of a new phone if something goes wrong.
Me: No, you are paying 1/2 the cost of your phone if something goes wrong, or you can pay ____ (our protection plan) and it will be less than half.
Customer: I don't get it. If my phone breaks, I just have to sign up for a...
(continues)
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And see them drive away as they go to the nearest corporate store (over an hour away) to process the upgrade.
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i see that every day, its infuriating when they argue with you after you advised them of all asurion's policys and how they'd be saving
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