Important My Circle question need quick response
How ya guys doing,
I've been with Alltel forever, and I'm not talking 2 years. I've had this company since the bag phone era.
Here is my dilemma: I was on the 1200 minute plan between the 4 in my family, and every month my college son would just about use 1200 minutes, leaving the rest of us to use overages. About 3 weeks ago, I went into Alltel and upped my rate plan, and the saleswoman told me about the My Circle (I never had a clue about this thing). That night I put my 7 numbers or whatever it was online at www.alltel.com and it showed up.
HOWEVER
This morning (4-21) I checked my bill at Alltel.com and low and behold the bill is again outrageous and my My Circle numbers seem to be gone.
My question is, is this ...
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I've been with Alltel forever, and I'm not talking 2 years. I've had this company since the bag phone era.
Here is my dilemma: I was on the 1200 minute plan between the 4 in my family, and every month my college son would just about use 1200 minutes, leaving the rest of us to use overages. About 3 weeks ago, I went into Alltel and upped my rate plan, and the saleswoman told me about the My Circle (I never had a clue about this thing). That night I put my 7 numbers or whatever it was online at www.alltel.com and it showed up.
HOWEVER
This morning (4-21) I checked my bill at Alltel.com and low and behold the bill is again outrageous and my My Circle numbers seem to be gone.
My question is, is this ...
(continues)
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so if you entered them they take effect the night you entered them so if you entered them last night they will not work till today. as for last months bill that might stick as a high bill.
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You need to take your bill into a store, or contact customer care. You're more likely to get help in a store, and likely get some satisfaction.
As far as MyCircle, your numbers are effectively free at midnight the day you entered them, or 12:01 the next day. Customer care should have a record of your account changes, and can re-rate your bill to correct errors.
As far as MyCircle, your numbers are effectively free at midnight the day you entered them, or 12:01 the next day. Customer care should have a record of your account changes, and can re-rate your bill to correct errors.
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Don't send people into the store, we can't credit them anything anymore, please call customer care, they can do alot more than we can. Our hands are tied unless you have a manager that does'nt like they're job (ours loves it).
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I'm in a store, and I get things done. I have no qulams about calling in to CS to help a customer.
I always suggest visiting your local store, even for things like this. Come in with the attitude that we're there to help you as best we can, not waste your time.
Be carefull though, as there are a lot of sales reps that are more concerned with ARPU/time, than they are with taking care of their customers.
I always suggest visiting your local store, even for things like this. Come in with the attitude that we're there to help you as best we can, not waste your time.
Be carefull though, as there are a lot of sales reps that are more concerned with ARPU/time, than they are with taking care of their customers.
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It's not that we don't like to take care of customers it's just that it's a waste of our time to have them sit at our desks talking to CS when there is like 10 people in line that need to be helped and this is something CS can take care of just as easily as we can. It frustrates the customers behind this person that sit there and watch as the rep stares blankly into space while the customer is on the phone trying to get a credit that he can do from home and save themselves the trip.
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Sounds like you're not looking at the big picture.
Every person that walks into a retail location, is a potential accessory sale, at the very least, not just a customer service issue. You need to head back to training. Were you in my store, I'd fire you with that type of attitude.
Every customer is important, no matter how simple the issue is. It's important to make sure that customers come into the stores in order to gain their trust, and their business. Otherwise, what are you being paid for, to take payments? I can get a computer to do that, and save the company 20 thousand dollars a year.
Every person that walks into a retail location, is a potential accessory sale, at the very least, not just a customer service issue. You need to head back to training. Were you in my store, I'd fire you with that type of attitude.
Every customer is important, no matter how simple the issue is. It's important to make sure that customers come into the stores in order to gain their trust, and their business. Otherwise, what are you being paid for, to take payments? I can get a computer to do that, and save the company 20 thousand dollars a year.
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I use antoher phone in the store. We always have at least one desk open. If tht customre is a no sale for whatever reason then note the account and send them on their way or put them on another phone in the office. You should be able to multi-task.
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Make sure you go through the whole process. You have to submit them then save them I believe....
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MyCircle #'s adds/changes take overnight to take effect on your bill usage. You might not have clicked the update button, taking for granted that the work you did was saved in the database.
But here's something to keep in mind (which is true with every cellphone carrier):
Once any of the lines on account have gone over the peak minutes allowance, ANY usage (whether its N/W, M2M, etc.) are used toward overage minutes. It's kind of lame, but it's the truth...
But here's something to keep in mind (which is true with every cellphone carrier):
Once any of the lines on account have gone over the peak minutes allowance, ANY usage (whether its N/W, M2M, etc.) are used toward overage minutes. It's kind of lame, but it's the truth...
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If i go over on my minutes peak how does this effect my m2m min in any way? it is still m2m..
Will G.
Will G.
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that is not true from every carrier...as for t-mobile if yuo go over your pea minutes you can still talk during the night or the weeend unlimited as well as m2m without worrying about making anymore overage
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Everybody seems to be correct, My Circle numbers do go into effect at 12:01am of the next day.
My Circle numbers cannot be backdated so if overages were incurred it was more than likely from usage previous to the My Circle numbers being put in. Also, after you input the My Circle numbers, simply logout and log back into My Account to make sure your numbers updated. Sometimes there is a glitch but often times there is also human error that prevents these numbers from going into effect.
Hope that helps.
My Circle numbers cannot be backdated so if overages were incurred it was more than likely from usage previous to the My Circle numbers being put in. Also, after you input the My Circle numbers, simply logout and log back into My Account to make sure your numbers updated. Sometimes there is a glitch but often times there is also human error that prevents these numbers from going into effect.
Hope that helps.
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