Insurance WTF??
next time you get a phone you should put insurance on from the house and for the car. so if you loose it you can use that insurance instead of the one that nextel has.. its your choice..
i hope you learned from your mistake .. ALWAYS LOOK AT NEXTEL'S WEB SITE FOR THE INFORMATION.
to be honest its life.. you pay for things. just pay for it and just move on.
Direct ProtectSM Insurance
Find a Service & Repair Center
Enter your ZIP code to get a map of Service & Repair Centers in your area.
ZIP Code:
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What is it
Insurance for your Nextel phone or RIM handheld in case of loss, theft, incidental damage or accidents
What it covers
Nextel phones
RIM handhelds
What it doesn't cover
Accessories
Limited Edition phones, such as the Bloomingdales, Phat Farm, Bobby Jones and NASCAR® models
How it works
Replaces phone or handheld with the same or comparable model. Replacement may be new or refurbished. For more information:
Call The Signal at 888-352-9182
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retail stores just sell the phones they dont have to talk about what policy is this what policy is that. you have to also look for yourself. once you got that on your plan u could have gone online and look very quickly to see if it was 35 bucks or was it 100 bucks. and if it was 100 bucks you could have gotten rid of that insurance and then just file it on your house or on your car insurances.
your supposed to read the fine print. like i said retail stores doesnt have to say about any policies like that they mainly just sell the phones. i know this becuase my partners own authorized retail stores and i helped set one up with nextel and some contacts. we dont tell about ...
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You are a shining example of what customer service is not. Let's face facts, any decently trained rep is going to let a customer know about surprises like this one, if for no other reason than it reduces churn. People like you give the rest of us PROFESSIONALS a bad name. Customer service starts with "Hello" and, properly provided, never ends.
would you appreciate purchasing a brand new car and not being informed that the warranty was voided the moment you drove it off the lot simply because you didn't ask about it?
if you don't know anything about a product/service how can you expect people to know what questions to ask or what channels to go through to obtain the information?
iden79 said:
As a former Nextel Wireless Consultant I can tell you that Nextel Employees are not always aware of the Deductible required for a Insurance Replacement. Signal is known for changig the deductible on certain phones at different times. Wireless Consultants are not allowed to inform customers of deductibles due to the fact that they are no licensed to sell or administer Isurance Replacements.Don't blame the sales rep, blame Signal.
Funny you say that as I made some modifications to my plan today (specifically the NSP and replacement options) and the NEXTEL rep clearly advised me, without a specific question, that the deductible would be $100 for either the i95 or i830 that are on my plan.
MarkF said:...iden79 said:
As a former Nextel Wireless Consultant I can tell you that Nextel Employees are not always aware of the Deductible required for a Insurance Replacement. Signal is known for changig the deductible on certain phones at different times. Wireless Consultants are not allowed to inform customers of deductibles due to the fact that they are no licensed to sell or administer Isurance Replacements.Don't blame the sales rep, blame Signal.
Funny you say that as I made some modifications to my plan today (specifically the NSP and replacement options) and the NEXTEL rep clearly advised me, without a specific question, that the deductible would be $100 for either the i95 or
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muchdrama said:...MarkF said:iden79 said:
As a former Nextel Wireless Consultant I can tell you that Nextel Employees are not always aware of the Deductible required for a Insurance Replacement. Signal is known for changig the deductible on certain phones at different times. Wireless Consultants are not allowed to inform customers of deductibles due to the fact that they are no licensed to sell or administer Isurance Replacements.Don't blame the sales rep, blame Signal.
Funny you say that as I made some modifications to my plan today (specifically the NSP and replacement options) and the NEXTEL rep clearly advised me, without a specific question, that the deductible
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Rate plans can be grandfathered because they are nothing more than a rate plan code in the system.
southwestcomm said:
I think it is a unreasonable you would expect a phone to be replaced, at the original replacement cost, with the exact model that is longer offered. Suck it up and deal with reality - things change.
What the hell are you talking about? You think it is unreasonable for me to be told one thing, then have it changed months later when I need to use it? What if your mortgage payment went up and they gave you the excuse, things change. Or what if they changed your plan and gave the excuse, things change. Give me a break, congratulations on finding the worlds weakest arguement, you sound like nextel18
iden79 said:
In reality it is not Nextel changing the deductible prices it is Signal the insurance company. Not many people go w/ the Insurance option because their deductible is unreasonably high. Why pay $100.00 for a refurbished I730 when you can buy one brand new for $124.99 after rebate?
I agree, I wouldn't have gotten it if I knew it was $100. But Signal was just as unwilling to help me as Nextel CS. My whole point is that both Signal and Nextel CS were completely unwilling to even attempt to help me or give me an alternative to my problems that they caused, and that is why I canceled service.
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Anyway, i understand form the business side of things why nextel has done this (due to too many people trying to scam the company for the higher end phones), but as a consumer it sucks. When selling plans i dont even push the insurance unless its for the ...
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dviech said:...
It was back in november i believe when nextel changed their deductables. I both sell and use nextel and it is unfortunate but there is no course of action due to the fact that all of nextel's service agreements state that things such as this can be changed at anytime without prior notice. The customer care rep you may have dealt with may or may not have known about the change, but if you purchased your phone before november of 2003 then at that time $36 was the deductable for the the i95.
Anyway, i understand form the business side of things why nextel has done this (due to too many people trying to scam the company for the higher end phones), but as a consumer it sucks. When selling plans i dont even push
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westsiiide said:
"The customer is ALWAYS right".
Well after working for Sprint PCS for 2 years, I will say that quote is not true. But you should try and make the customer somewhat happy and at least attempt to make them happy.
USFHETT03 said:westsiiide said:
"The customer is ALWAYS right".
Well after working for Sprint PCS for 2 years, I will say that quote is not true. But you should try and make the customer somewhat happy and at least attempt to make them happy.
Woah woah woah...
hold up here...
Isn't the saying supposed to be "The customer is always OURS!"
Thats what we have on the posters here in The Dark Fortress of VZW...