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Just to clarify...
As someone that worked as a CSR for TMobile for almost 5yrs I feel compelled to address some issues I have with some comments made about CSRs. I assume that most people are logical so I will try to address this to the logical thinking people. I understand that you may "feel" like you are talking to TMobile since you are talking to a representative of the company, but the person you are talking to is someone that is there to get a paycheck in an entry level postion. That doesn't mean they are stupid, uneducated or any of the other negative attributes customers love to throw around when they think they are better than someone else. As a CSR we have absolutely no reason to lie to you because we gain nothing personally from your situation to giv...
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Likenonother said:
"TMobile is a company name made up of people who have lives and families to provide for JUST LIKE YOU. So go yell at a TMobile sign somewhere instead."
🤣
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I don't work for T-Mobile but I agree with everything you said. Some consumers are out for all they can get and will bitch about anything. No changing that 😡 Keep up the good work.
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Have you ever thought of using paragraph breaks?
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Paragraph breaks sometimes take away from the "venting" aspect of a post... 😁
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All 'round the industry, I firmly believe that front line customer service & sales reps. should be treated in a professional manner & recognized by management as professionals.
Words aside, front line reps are not not treated as professionals - though it takes lots of $ to train & replace those who leave. More pay would be nice & is usually deserved - however, if the professionalism aspect would start in training & orientation & then be reinforced by actions of management - that would help immensely.
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