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CAUTION: RUN... DON'T WALK ...AWAY FROM T-MOBILE

Tucker101

Jun 27, 2006, 9:09 PM
I recently lost my T-Mobile Blackberry which is maintained through my firm. I ordered a new 8700g directly from T-Mobile. I rely heavily on the email function in my work, and I explained to T-Mobile I would pay any necessary shipping costs to expedite the delivery.
The phone was ordered on 6/19/06, and I was promised the phone would be delivered on 6/22/06. After it didn't arrive on 6/22/06, I called T-Mobile, and they said it was on back order. They then told me the order was cancelled by someone in my office, and then I was later informed that the order was cancelled on 6/23/06 and reordered on 6/22/06? After finally accepting that my ordered phone was either in a time warp or I had travelled back in time, T-Mobile promised no l...
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PDX503

Jun 27, 2006, 9:36 PM
did you go to a T-mobile direct store or a 3rd party store. Either way, you should call Customer care and let them know what's going on and I'm sure that the CSR will take care of it. I work for T-mobile and it upsets me that you have received this treatment.
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Tucker101

Jun 27, 2006, 10:14 PM
I specifically went to a T-Mobile direct store per the specific instructions from the CSR supervisor. After the store insisted they had to charge me $500.00 I called T-Mobile back, and they talked to the store. They then told me that they were going to connect me to "retention". They said "retention" could get me a phone in the Dallas area. "Retention" told me they were only responsible for closing accounts, and I should never have been transferred to them. They apologized and concluded that they could not get me an 8700g for $349.00 in the entire Dallas area. They finally wore me down, and I went home.
It's really ridiculous. The local stores are literally giving away the 8700g, but since I ordered directly from T-Mobile I'm SOL...
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satch of the moe

Jun 28, 2006, 5:57 AM
wow i dont work for tmobile but not cool what happened to you. 😲
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corstink

Jun 29, 2006, 9:42 AM
Why was the phone $500? Thats weird. And i know my stores aren't "giving 8700's away." Not very profitable!
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MistressM

Jul 1, 2006, 12:09 AM
I'm gonna guess that the phone was $500 in store because the system showed he had already placed the upgrade order.
If it's within 30 days of an upgrade, he can't get the discounted price.
And I, too, highly doubt they were giving the 8700G away. We're not allowed to discount anything or else we don't get paid.
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Tucker101

Jul 1, 2006, 1:00 AM
If I said they were "giving the phone away" it was a figure of speech. The point I meant to convey was that all the stores were selling the phone for $349.00 with a $50.00 rebate, but I couldn't get a single phone shipped from the warehouse. I apologize for the confusion.
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corstink

Jul 1, 2006, 10:06 AM
I understand now why it was $500. It may not make any sense to the customer but thats how the system works. And the 8700, if at your full upgrade, is the same price for existing customers as it is for new customers. That's the one good thing about going to 2 year contracts is that existing customers can't say we make all these deals for new customers. I don't discount anything and i'm sure many others don't either because we don't get paid on the equipment if we do.

I know you meant no harm by saying "we were giving them away" but as reps we get really frustrated when customers say that to us. Because we don't really get paid on selling you a phone. If you buy that 8700 on upgrade i make $5. Actually it doesn't matter which phone you buy...
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PDX503

Jun 28, 2006, 10:39 PM
Wow, sounds like we've bungled this from the begging. 🤭 I sincerely apologize for everthing that has happened. If I could I would send you out a new BB however since I don't have that ability, all I can do is wish you luck in the future and hopfully we (t-mobile) can earn back your business.
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Tucker101

Jun 27, 2006, 11:16 PM
Is there any department to call other than customer care?
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Pictor

Jun 27, 2006, 10:12 PM
I have to say that from my experience, TMobile is the best in the way of customer service of any wireless carrier I've used. Hands down. Verizon used to be very good but they've gone down hill over the years. Nextel has been okay but horrible commercial billing department. Sprint and Cingular can't even compare either.
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Tucker101

Jun 27, 2006, 10:19 PM
My other phone is with Cingular, and they have been great. My wife and daughters have Sprint and they are very average. However, Sprint is superb when compared to the circus that is T-Mobile. The T-Mobile reps are very nice, but I don't think they have the ability or motivation to handle any type of problem. They can't wait to transfer you to another department. Live and learn..............
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Pictor

Jun 27, 2006, 10:40 PM
Tucker101 said:
The T-Mobile reps are very nice, but I don't think they have the ability or motivation to handle any type of problem. They can't wait to transfer you to another department.


I don't mind being transfered as long as my issue gets resolved. I'm sorry yours didn't. But TMobile won me over when I asked for help getting my laptop to use my BT phone as a modem. TMobile has no 'official' support for the Mac and offer no drivers or modem strings to connect to the GPRS network over BT. But after three transfers and a few call backs (Tmobile called me back) from a rep in the EU I was up and running when they pointed me to a third party page and walked me through setting up a third party driver. Cle...
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Tucker101

Jun 27, 2006, 10:54 PM
I guess it depends on who you get on the other end of the phone. How long ago was your problem? It sounds like they did go above and beyond the call of duty in your case. I'm just dumbfounded with my current problem with T-Mobile, because to me it's a very simple issue with a very easy fix. T-Mobile should contact a Dallas store, and I should go pick up a phone tomorrow morning. It's painfully clear that NOBODY at T-Mobile wants to go even a little bit out of their way to help. They just don't care. They want to apologize, thank me, offer some free minutes and then transfer the call. All I want is to buy a phone or be honestly told when my phone will arrive. I had been warned about T-Mobile's service, but I never had to deal...
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Pictor

Jun 27, 2006, 11:41 PM
This was within the last year (last summer).
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DP556

Jun 28, 2006, 6:29 PM
Sorry I'm just reading through this and I want to say that this situation sucks. I dont work for t-mobile (used to back in the day) but in their defense, of all the other companies out there their customer care is usually on point....anyways, I really wanted to comment on the "we're not connected to CC" that the instore rep told you. I get this a lot. I work for an authorized dealer and just because it says "t-mobile", it doesnt mean that we actually work for t-mobile. I know it sounds off topic but lemme finish ;) T-Mobile's got about 4 or 5 sales channels...Direct (which you went into), Indirect, National Retail (all the walmarts/Sams Clubs/ Costcos/ etc.), Internet and Customer Care. Apparently on a corporate level, it is even more ...
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Tucker101

Jun 28, 2006, 11:01 PM
Thanks for the information. I now have a tracking number (it doesn't work), but I am making some progress. It's amazing the spectrum of responses I have received. Most people have tried to be helpful. However, I've heard everything from I'm being too nice to I'm an over aggressive "idiot". It's too bad that everyone can't just shoot straight. It would make things alot easier. Thanks again for the help.
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CRCinOklnd

Jun 29, 2006, 12:37 AM
Tucker...Is the tracking # a UPS tracking #? Are you trying to track it from their website? When entering the #'s, are you running them all together or breaking them up with spaces in-between such as:

1Z 999 999 99 9999 999 9

The reason for all the questions is at my office I've made the mistake of entering them all together and was able to pull up nothing. When I entered them as above, then I was able to obtain my info.

Give it a try and good luck!
Chris
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Tucker101

Jun 29, 2006, 1:14 AM
Chris
Thanks. The tracking number now works. It shows a number has been assigned by T-Mobile, but the phone has not yet been picked up by and/or entered into the UPS system by the warehouse. Therefore, the phone has not been shipped. Maybe I'll get it by Friday so I have access to my email over the weekend and during the holiday. I'll keep my fingers crossed, but based upon everything else that has been promised I'm not optimistic. I just hope it's for real, and that they didn't just create a tracking number to pacify me. Thanks again for the help.
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bdcd

Jun 28, 2006, 12:29 AM
if you relay on emails at work so much and if you need a blackberry for work in my opinion you have a good job and make a lot of money. if it was so important to you why not spend some extra cash and get it at a corporate store near you. Also i dont know where you're from but that phone in not $500. if you extend your contract for 2 years you can get it for $400 even if you dont qualify.
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Tucker101

Jun 28, 2006, 2:20 AM
Please relay that price to the T-Mobile stores in Dallas if you have any input into their pricing plans. I'm not about to pay $150 more regardless of my income. The upgrade cost for the phone I have on order which was supposed to be here on 6/22/06 is $349 plus a $50 mail-in rebate after extending my contract two more years. That's $200 less than what the T-Mobile stores are trying to get me to pay. They can't even tell me at the store level if I qualify for the $50 mail-in rebate if I purchase the Blackberry at the store since they say they are not "connected" to T-Mobile's national customer care service. The local T-Mobile owned stores have told me repeatedly that I have to pay $150 on top of the $349. It may be because I have the r...
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nextel18

Jun 28, 2006, 10:08 AM
That is really not good what they are doing, but I think you should give some initiative, because if you push perhaps they will give in. Also you should threaten them with a breach of contract lawsuit, believe me, then they will back down very very quickly. I am surprised why your firm won’t also threaten them to leave if they don’t give you the price they quoted you. In addition, since many firms have discounts with T-Mobile and other mobile companies, I think you should see if you do get discounts on the phones and services to take advantage. Quite frankly, I don’t think $150-200 more is a lot of money considering you’re paying about $50+ per month on the blackberry service alone and that doesn’t even count the voice plan if you have one o...
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Tucker101

Jun 28, 2006, 1:16 PM
If you threaten them with legal action they immediately tell you that they can no longer talk to you, and they promptly provide you with an address for their legal department. They then tell you that there is NO telephone number at which to contact the legal department. It's another way for their customer service department to dump you so he/she doesn't have to deal with you anymore. Therefore, you are stuck with communicating via mail. I had to talk them back into conversing with me after I had uttered the "breach of contract" phrase.
I don't understand your statement "people complain too much and it isn't fair especially since the carrier has done nothing wrong". We all see the rude customer who wants something for free or t...
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nextel18

Jun 28, 2006, 1:41 PM
If you threaten them with legal action they will step down and give you anything because I did it before and they backed down so quickly. Carriers and other businesses get very worried when you hear AG, BBB and lawsuit. It is clear in this situation that you have actually made a deal for the original price, but you didn’t get it or what not because of a backorder, that means they have to honor that original price that was quoted to you. If not, that is a breach of contract and could be treble damages if one would pursue it. Why don’t you file with the BBB and with your AG? This will let them know and perhaps if there are other people complaining there will be another class action lawsuit which seems to happen on a regular basis against the c...
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Tucker101

Jun 28, 2006, 4:39 PM
Thanks. Class actions are hard to get certified and expensive to prosecute. The initiative you talk about is a big and time consuming step that I'm not willing to take at this time. I have plenty to keep me busy without fighting with T-Mobile over my phone. It's all about being productive and there's no evidence of any grounds for a class action. Further, by the time I file a personal suit the phone will have arrived. It's just the aggravation that I hope others won't have to endure. It may not eliminate the problem by expressing my opinions on a forum, but it might help. You are correct in that the higher you go up the corporate ladder the better your chances are of resolving the problem. However, I do have bigger and better things t...
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nextel18

Jun 30, 2006, 10:44 AM
For the past few days you have been ranting on this forum, which you have the right to do, but you have been saying it has been a waste of time to fight with T-mobile, so that obviously means that you should just part your ways with them and end it. So with the evidence that you have presented, it would be better to go with what I have said earlier which was to get rid of T-Mobile and to get another carrier that has the blackberries that can serve you and your firm better.

Did you pay for the phone on your firm’s or your credit card? If so, dispute the charges and that is it. Say, that you haven’t received it and let it be done with.

Simple decision here.
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MistressM

Jul 1, 2006, 12:23 AM
nextel18 said:
Quite frankly, I don’t think $150-200 more is a lot of money considering you’re paying about $50+ per month on the blackberry service alone and that doesn’t even count the voice plan if you have one on your blackberry.


umm since when is our Blackberry internet plan 50+ dollars? It's 29.99 by itself and $19.99 as an add on.
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nextel18

Jul 5, 2006, 9:17 AM
I was saying the average plan. I know other carriers arent $29.99. Regardless, at $29.99 my premise still stands.
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MistressM

Jul 1, 2006, 12:16 AM
Dude, I'm sorry to say that you just got a crappy dealer.
It's so sad that the good ones are stuck in markets that don't matter.
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black_burry

Jun 28, 2006, 6:24 AM
Ive read over all the post, and from what i read this is my explanation, you did indeed extend your contract for 2 years to receive the phone at a discounted price, ($349.99 with a $50 mail in rebate), now shipping wise, that was just an issue gone wrong, Now, when they told you to go to the store,(most likely you went to an indirect dealer), the reason the phone was $500 was because the 8700g retails for $480, before taxes, the price he quoted to you was with taxes, the reason that came up in his system was because you already upgraded over the phone.

Since you did that, the phone you wanted wasn't available for the best pricing, hence the $500 tag on the phone, now had the store worker been smart, he/she could've called in customer ser...
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Tucker101

Jun 28, 2006, 10:12 AM
Thanks for the help. I went to a direct dealer. The store is a T-Mobile USA, Inc. store. I was told it was a direct store. The store worker refused to call customer care. Therefore, I called customer care, and they talked to the store. It was then that the T-Mobile 1-800 customer care folks said they couldn't get a phone. Why wouldn't customer care just call a direct dealer and ask them to set aside a phone that I could come pick up and purchase for $349.00? I live in Dallas, and there is not a shortage of T-Mobile stores with the 8700g. I think you are correct in that since I had ordered the phone already at the upgraded price the computer would not give me the discounted $349.00 price. Again, since T-Mobile bumbled the shipping is...
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nextel18

Jun 28, 2006, 10:19 AM
Look. Instead of complaining what you should do is file complaints against them with your Attorney General and Better Business Bureau and then take your firm and your business to another company that has Blackberry because they aren’t the only ones that do. Just leave already and you actually might not have to pay the ETF since they breached your contract, in my view, so have fun with that. 🙂
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Tucker101

Jun 28, 2006, 1:30 PM
I work with the Texas AG office on unrelated matters on a fairly regular basis, and the last thing that they want to deal with is the delay in my receipt of my cell phone. I've already contacted the Dallas BBB.
We have other firm phones with T-Mobile and when I move the service I want to move all the phones. I don't know if they would challenge me on a single ETF or one for each phone so for now I'll ride it out. There's no doubt that they have breached their contract, so I wouldn't pay it anyway.
It has really evolved into a principle issue. If my my "complaining" keeps just one person from the bad experience I have received from this carrier I have been successful.
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nextel18

Jun 28, 2006, 1:54 PM
Well, even better with your connections with the legal situation, but pursue it. So you have other firms with T-mobile? Great! Use it to your advantage like I keep on saying.

Here is a suggestion for you, instead of waiting like you have been doing for quite sometime, just leave T-mobile and go to other carriers who have T-mobile and see if you can get a discount on the phones and the monthly bill. They all have blackberries so it’s not like T-mobile is the only one that supplies these crackberries. I actually have one myself and I enjoy it, but if you don’t like them for any reason, just leave.

If you think you have the law on your hands, since you are a lawyer you should know, then leave and be done with it.

This is kind of a n...
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QUICKWHITT

Jun 28, 2006, 4:07 PM
I sell them all I'm a broker so to speak but if you have your business w/ t-mobile your saving alot of money. Granted you had a bad experience and I'm sure w/ patience it will get resolved but if you had done the same thing w/ nextel/sprint or verizon you wouldn't have even gotten a customer care rep that spoke english. I do cost analysis for medium to large size accounts and pound for pound & dollar for dollar t-mobile is the best. Honestly if this had been my account i would have let you borrow a blackberry til a new one came in. I do it all the time for customers who experience issues. your dealing kids. In my opinion you should have done your research and done business w/ a national account rep or a full service broker. i would love it i...
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Tucker101

Jun 28, 2006, 4:11 PM
We originally bought the units from Venicom without any problem. Thanks for the advice.
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fooldmeonceagin

Jun 29, 2006, 7:45 PM
QUICKWHITT said:
Granted you had a bad experience and I'm sure w/ patience it will get resolved but if you had done the same thing w/ nextel/sprint or verizon you wouldn't have even gotten a customer care rep that spoke english.

WTF!!You don't know what you are talking about when you say that, although I cannot speak for Nextel/Sprint I can for Verizon. They have over 26 call centers in the US alone. And I have called several different ones and have yet to reach a non english speaking rep. So before you lump all carriers together get your facts straight!! 😲
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oudidntkn0w

Aug 4, 2006, 1:27 AM
So true, Ive probably called VZ CS atleast 60x and got a non american once. Plus when i call, I have the # for the nearest Call Center which is like 40 miles away... So they know the area and everything. Plus if they are rude, they know i can drive 30-40 miles and have words with them 🤣
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nextel18

Jun 30, 2006, 10:53 AM
I think you meant for this message to be for Tucker101 not me.
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corstink

Jul 1, 2006, 11:02 AM
I take offense to your "You're dealing with kids" comment. I'm 22 years old and know more about this company then most 40 year olds that work here. In fact every manager in my market is under the age of 30. You can't blame the reps for following policy ( as far as the price). I'm sorry that there was a bad experience. But I've had every other service provider out there and none of them are any better.
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luguy

Jun 28, 2006, 3:00 PM
When I read your first post, I felt bad for you. Sounded like you had a problem. Now, after reading all your posts, you sound like an idiot, a "gimmee now" kind of person who is never satisfied, like you got a bone to pick with anyone who so much as looks at you sideways. I was thinking you must have gone to an indirect store, especially when the rep said he "wasn't connected with customer service", but I can see you storming in there demanding things and pissing off the rep making him not want to help you. You state T-Mobile breached the contract, but I haven't seen anything in where they did, and just for reference, ETFs are per line.
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Tucker101

Jun 28, 2006, 4:26 PM
You are assuming and seeing alot of things that didn't happen. I won't resort to name calling, but most people think I have been too patient, polite and understanding. It sounds like you are in the service industry and have had some bad experiences. You probably even work for T-Mobile.
I simply followed the instructions of the national T-Mobile customer service rep by going to the T-Mobile U.S.A , Inc. store and waited while the reps assisted other customers. When it was my turn I told them I was sent to their store to purchase the 8700g for $349.00. I was told "as strange as it sounds we don't work with customer care even though we are T-Mobile". It was the same runaround and pass-the-buck treatment I have received for over a wee...
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PDX503

Jun 28, 2006, 10:46 PM
Tucker101 said:

When it was my turn I told them I was sent to their store to purchase the 8700g for $349.00. I was told "as strange as it sounds we don't work with customer care even though we are T-Mobile".



Umm that simply isn't true at all... We are on the same team and do our best to work with each other almost daily. Someone either doesn't know what they are talking about (not you the sales rep) or they simply don't give a rat's behind about our customers.
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Tucker101

Jun 28, 2006, 11:10 PM
I think the in store sales rep was busy and didn't want to take time to resolve the issue. It was definitely a direct T-Mobile USA, Inc. store. I think the customer rep on the phone simply had no clue how to handle the problem. She told me she was transferring me to someone who would direct me to a store in Dallas where I could pick up a phone, and she transferred me to "retention". The lady in "retention" then apologized profusely and said the call never should have been routed to her. They said there was nobody who could help me.
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corstink

Jul 2, 2006, 1:11 PM
I work for a T-mobile direct store and I know we are told we are not allowed to match Customer care on prices in these cases. Alot of the time Customer care is pretty clueless on rules in the stores. The reason is because you did the upgrade with customer care so our computer tells us$500 for the phone. It keeps the company from being tricked. Because we don't know if you sent the phone back. For all we know you have two 8700's that you paid $350 for. We can't help that they set us up to be screamed at.
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PDX503

Jun 28, 2006, 10:48 PM
By the way, I wanted to thank you for maintianing your professionalism through this expeirence. I forgot to include that in my last response. 🤭
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Tucker101

Jun 28, 2006, 11:24 PM
Thanks for assistance. I'm not going to lie. If I thought stomping my feet or threatening to sue would have resulted in an 8700g immediately being handed to me at the negotiated price such behavior might have been considered. However, threats of a lawsuit would simply have shut off my ability to talk with a rep about the alleged shipping date. I can also be more productive and make more money working on something other than fighting with T-Mobile about the phone. I just can't stand people who don't tell the truth and there have been many misrepresentations made to me during the course of this transaction by T-Mobile. I now have a tracking number (it doesn't work), they have waived the shipping charges and they are throwing in 200 free...
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spazzyhilo

Jun 29, 2006, 12:04 AM
First I would like to apologize on behalf of tmobile for the experience you have received - wow what a mess!

The reason why the store wasn't able to give you the same price is because you had already upgraded through customer service which automatically reset your eligibilty to upgrade. The $500 would have been the full price for the phone no discount.

Without looking at the memos and the orders I have no idea what the deal is with the shipping issues but again I do understand how frusting it is not to be able to get something that you were promised.

As far as legal claims.. threatening legal action to cust service just means we can no longer discuss the account. Doesn't mean we are backing down, just we can no longer go ove rthe ...
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Tucker101

Jun 29, 2006, 1:27 AM
Thanks. The tracking number now works. It shows a number has been assigned by T-Mobile, but the phone has not yet been picked up by and/or entered into the UPS system by the warehouse. Therefore, the phone has not been shipped. Maybe I'll get it by Friday so I have access to my email over the weekend and during the holiday. I'll keep my fingers crossed, but based upon everything else that has been promised I'm not optimistic. I just hope it's for real, and that they didn't just create a tracking number to pacify me.
I realize that referring me to the legal department is not backing down, but it was obvious that the young lady at customer service was just waiting for the magic "breach of contract words" to come out of my mouth so she co...
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CRCinOklnd

Jun 29, 2006, 1:41 AM
Wow...what a bummer of a experience! ☹️ Hope I don't face the same as a new T-Mobile customer! I just won a SDA phone through a drawing here in CA., but currently am a VZW customer. I'm also waiting for the phone to be shipped out to me, so we will see!

When you were able to pull up the initial info, did you then click on the link giving more of a "discriptive" of the progress (or lack of)? When we ship merchandise, usually the carrier doesn't or can't issue a tracking # with out an order or bill. So therefore UPS had to have picked something up from the vendor, meaning T-Mobile. I would call UPS and speak to a CSR (I know, another one! 🙄 ) to see if they can tell you something was picked up. I be interested to know!

Chri...
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PDX503

Jun 29, 2006, 2:00 PM
I have an idea why the tracking number wasn't working before, it sometimes takes a while for UPS to input a tracking number into their system. Hope you get the new one soon....
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Tucker101

Jun 29, 2006, 6:55 PM
The phone arrived today! I was shocked. It was only a week late which wouldn't have been a big deal if they had just shot straight with me. I also didn't appreciate being sent across town only to find they couldn't deliver as promised. If someone had just told me when the Blackberry would be delivered we could have avoided alot of grief. One young lady with customer care stated (during one of my 25 phone conversations with T-Mobile) that she had no way to check on the status of my order at the warehouse. She kept putting me on hold like she was asking someone questions. I think that's the root of the problem. They may drop ship the phones and T-Mobile may really have no idea when they will be delivered to the customer. It's a great...
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PDX503

Jun 29, 2006, 7:57 PM
😁 That's great Congrats! To be fair the young lady that you were talking with that put you on hold most likely was trying to find a way to track it. Enjoy the Phone! 😁
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CRCinOklnd

Jun 29, 2006, 11:59 PM
Congratulations! I'm really happy things worked out and you got your phone!! 😁 Too bad you had to go through all that hassel to make it happen. I would still follow through with management or upper mgmt. regarding all the problems you had and how this was handled by the employees of T-Mobile. I'll keep my fingers crossed that you won't have problems with this one! 🙂
Chris
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Portlander16

Jul 8, 2006, 12:59 AM
Is it so hard to find out in your puny little brain that a handset can be put on back order boo hoo I got my phone 4 days late. All I have to say is cry me a river and drown me in your tears. Big Baby. Deal with it.
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German1

Jul 8, 2006, 1:10 AM
I have to second that notion, so you got your phone late? Life happens, businesses arent perfect..you go off saying our customer care sucks, well go ahead and leave tmobile, if we are the best customer service and you hate us, then i dont want to know what the others are like...I understand how one could be upset getting their phone at a time that was late? I hate waiting for things...did u ever wonder that once the order is shipped, it isnt out delivery it is ups...you can track your order on ups.com 6 friggin letters!!! But i do have to thank you, without customers like you who do othing but complain, thats why i have a job, thats the american way...
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Portlander16

Jul 8, 2006, 1:13 AM
America land of the free and the home of the brave consumer.
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Tucker101

Jul 30, 2006, 7:09 PM
I love this post. With statements like "Life happens", "it isnt out delivery it is ups" and "without customers like you who do othing but complain" it becomes crystal clear why there are complaints regarding the individuals performing your "job". If you maintain these stellar communication skills with your customers I agree that you and your CSR supervisors have infinite job security. I'm sure T-Mobile is proud of you and the manner in which you addressed this issue.
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Tucker101

Jul 30, 2006, 6:53 PM
Portlander 16
It's clear you didn't read the thread. It's always a good idea to read the related threads before you post a response. You don't even have the most basic of facts right. It's clear you just fired up mom and dad's computer and ripped off a response for some attention. However, I do appreciate your concern.
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sunilsonia

Aug 15, 2006, 12:09 PM
Hey Tucker101,

I have been having grave issues with my 7105t BB. You're right, they do suck! At any rate, I got the Corporate Sales Rep for my firm to get me into an 8700g BB and so hopefully I'll be having the smiliar experiences you are with the new BB at the moment.

BTW, do you still like it?
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Tucker101

Aug 19, 2006, 3:39 PM
I love it. However, sometimes it seems to push messages more slowly than my old 9720 (I think that was the model). It's supposed to push the messages through every 15 minutes. It has a reconcile feature, but that doesn't manually allow you to send/check your messages. The phone works great. With all the flight restrictions I don't take my Razr with me when I travel. The 8700 (including the speaker phone) works great, and it's really all you need.
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sunilsonia

Aug 20, 2006, 3:01 PM
The message push depends upon what kind of BB Data Service you are using. The choices with T-Mobile are either BB Enterprise Service or BB Internet Service. From what you are describing that you are going through, it sounds more like the latter (BB Internet Service) due to the delays you are experiencing in receiving your messages. However, if it should be the former (BB Enterprise Service), then I'd contact either your BES Administrator at your work place to investigate the synch issues because that is supposed to be real time push and not any sort of delayed push.

As for me, I travel too and the BB device has been the all in one for me -- I have no other phone that I need to use. For the speakerphone, it's certainly loud but I use B...
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Tmoman

Aug 26, 2006, 1:27 PM
I just want to knw why you didnt go into the store and pick it up yourself? Did you even try that, I figure that you are to incompitant or lazy! Your pick! 😲
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Tucker101

Aug 27, 2006, 6:54 PM
Tmoman
Do you mean too (not "to") incompetent (not "incompitant") or lazy like someone responding to a post without reading the complete thread or using the provided spell check? No, that's not what happened. If you read the entire thread I clearly state that I did go to the store. However, I can barely read your unintelligible response, so I'm assuming it's just a joke. If you're an actual employee of T-Mobile I'm sure management is proud of your intelligent and insightful comments.
However, I do appreciate those of you who offered me some good advice in dealing with this issue. It all worked out well in the end, and I am very happy with the phone. It's time for Tmoman to turn off his/her parent's computer and let this i...
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lancekalzas

Aug 28, 2006, 5:09 AM
Amen to that! Let it die and go back to school!
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